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AI and Automation
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.

By:
Gabi Warren
Press & Media
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.

By:
Gabi Warren
AI and Automation
Agent Experience
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.

By:
Jeanine Desirée Lund
Latest articles.

AI and Automation
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI

Press & Media
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout

AI and Automation
Elevating Customer Service with AI: The Path to Happier Agents and More Loyal Customers

CX strategy
Key findings from the Forrester TEI study of Puzzel

About Puzzel
Welcome Capturi to the Puzzel Ecosystem

Press & Media
Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities

Press & Media
Total Economic Impact Study Revealed 278% ROI for CX Organisations When Using Puzzel

About Puzzel
Puzzel’s GHG targets recognised by Science Based Target initiative (SBTi)

About Puzzel
Puzzel Recognised as a leading CX vendor in the Frost Radar 2024

About Puzzel
Puzzel to Acquire SupWiz to Revolutionise AI and Chatbot Capabilities

Press & Media
Puzzel to Acquire SupWiz

About Puzzel