Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
By:
Gabi Warren
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
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Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
Introducing Customer Insight
Sales Intelligence and Contact Centre enhancements driving the Puzzel experience
Behind the scenes at MJ’S: how the luxury hotel prioritises customer experiences
Phygital Customer Experience: Make customer service your competitive advantage
Products in focus: Puzzel Voicebot
Products in focus: Sales Intelligence bridging the gap between support and sales
Proactive customer service – Why you can’t afford not to
Products in focus: Context that matters with the Consumer Knowledgebase
Why you need a bigger budget for customer service
Six tips to keep your agents happy and motivated through uncertainty
Five tips for getting started with chatbots
The Business Case for UX Design
