Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
By:
Gabi Warren
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
G-Cloud 14: How Puzzel Supports Public Sector with Cloud CX Solutions
Making the most of AI and chatbots to elevate the customer experience
How Royal Borough of Kingston Council reduces call volumes by a third with Puzzel
How Sutton Council delivers on their promise of effortless CX
How housing associations can leverage technology to enhance their repair processes
Enhancing operations and tenant satisfaction in Housing Associations
Danish councils support residents with digital hotline powered by Puzzel
Newlon Housing Trust: Building a contact centre where agents can thrive
TieTa Customer Story: Delivering first-class service during COVID-19
Affinity Water Customer Story: Customer Experience on tap
Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel
