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Most popular articles.
AI and Automation
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.

By:
Gabi Warren
Press & Media
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.

By:
Gabi Warren
AI and Automation
Agent Experience
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.

By:
Jeanine Desirée Lund
Latest articles.

Financial Services
How financial services contact centres can excel under the new Consumer Duty

Omnichannel Experiences
A tale of two contact centres: Omnichannel versus multi-channel

Omnichannel Experiences
From cost centre to revenue driver: Redefining the role of contact centres

Retail
JYSK expands internationally with Puzzel's contact centre solution

Products and features
What is workforce management, and why is it important?

About Puzzel
A brief insight into our new look

Financial Services
Leveraging cloud technology for enhanced CX in Financial Services

Event
Elevate 2024: It’s a wrap!

About Puzzel
Introducing the new Puzzel brand: a fresh chapter in customer experiences

AI and Automation
Making the most of AI and chatbots to elevate the customer experience

Agent Experience
Why product training matters in the contact centre

Agent Experience