We are delighted to announce a ground-breaking development in Puzzel’s journey toward enhancing our technological capabilities and offerings. Today, we announced we will acquire SupWiz, a trailblazer in AI and chatbot technology, marking a significant milestone for our company, our customers and our partners.
Here’s a bit more on what makes SupWiz the perfect complement to the Puzzel platform:
Transforming our technological landscape
SupWiz brings to the table an extensive array of technology features built into its enterprise-grade platform. This acquisition will seamlessly integrate into our current offerings, enhancing our ability to deliver advanced, efficient and personalised customer interactions.
Comprehensive AI technology stack
What sets SupWiz apart is its comprehensive AI technology stack, which combines multiple types of AI. This enables enterprises to maintain full control over AI applications through a simple, user-friendly interface that does not require coding skills. This approach ensures that our customers can easily harness the power of AI without the need for extensive technical knowledge.
Intelligent self-learning and data security
SupWiz’s platform applies intelligent self-learning by continuously monitoring conversations between end-users, bots and agents. This innovative approach ensures that the system learns from all successful interactions, improving over time and without the risk of data leakage.
Multilingual capabilities
SupWiz deploys native language understanding in multiple languages. This capability allows users to serve customers in their preferred language, enhancing the user experience and ensuring clear, effective communication.
Compliance and Explainability
SupWiz is dedicated to compliance and explainability, providing organisations with full control while automating communication processes. Its solutions employ advanced industry-standard encryption, both in transit and at rest, adhering to industry best practices and ensuring complete data security.
Looking forward
This acquisition is a testament to our commitment to driving innovation and delivering exceptional value to our customers. We are excited to welcome SupWiz’s talented team into the Puzzel organisation and look forward to the incredible possibilities this will bring.
Stay tuned for more updates as we embark on this exciting new chapter together.
For more details, read the press release.
