Puzzel’s commitment to being a responsible software provider by reducing greenhouse gas emissions has been validated by the Science Based Targets initiative (SBTi), confirming that its goals align with the 1.5°C pathway set by the Paris Agreement.
Puzzel has set ambitious targets to address climate change, recognising the critical role organisations have in ensuring sustainable, forward-thinking practices. These targets, now validated by SBTi - a globally recognised framework for corporate climate action – are grounded in the latest climate research to limit global warming to 1.5°C above pre-industrial levels, in line with the Paris Agreement.
“At Puzzel, we understand the responsibility companies have in ensuring a sustainable world for everyone,” says Frederic Laziou, CEO of Puzzel. “We recognise that our customers and partners rely on us not only for leading CX solutions but also for operating in a way that aligns with their values. By reducing our carbon footprint, we’re determined to make sustainable CX solutions that benefit both the planet and the businesses that choose to work with us.”.
By 2030, Puzzel is committed to maintaining zero Scope 1 emissions, using 2023 as the baseline year. Additionally, Puzzel has pledged to reduce absolute Scope 2 greenhouse gas (GHG) emissions by 42% by 2030 and will continue to actively measure and reduce its Scope 3 emissions.
- Scope 1 emissions are direct greenhouse gas (GHG) emissions from sources controlled by Puzzel, such as fuel combustion in vehicles or equipment. Due to the nature of Puzzel’s operations, these emissions are already close to zero.
- Scope 2 emissions cover indirect GHG emissions associated with the purchase of electricity, steam, heat, or cooling. Currently, Puzzel’s Scope 2 emissions total approximately 118 metric tons of CO2 equivalent, primarily arising from electricity usage in its offices. Most of Puzzel’s offices are powered by renewable energy sources, and the company is committed to reducing these emissions by 42% by 2030 from the 2023 baseline.
- Scope 3 emissions involve indirect emissions stemming from the company’s supply chain and operations, such as data centres. Puzzel’s data centres, strategically located in Sweden and Norway, primarily rely on renewable energy, significantly lowering the company’s overall carbon footprint. Additionally, Puzzel’s UK data centres, which utilise Microsoft Azure and Amazon AWS as part of the public cloud, further support our infrastructure. Puzzel remains committed to continually tracking and minimising these emissions.
Achieving these targets is a critical part of Puzzel’s strategy to enhance its environmental impact. By taking decisive action to reduce emissions, Puzzel is committed to creating a sustainable future for both its customers and the planet. This validation by SBTi reinforces Puzzel’s dedication to making a tangible difference and inspires others to follow suit in the journey towards a low-carbon economy.
“We are proud to have our sustainability goals validated by the Science Based Targets initiative," said Frederic Laziou, CEO of Puzzel. “Our customers expect us to help them deliver great customer experiences, and they also expect us to operate responsibly. This recognition highlights our determination to make a lasting impact in delivering exceptional CX, all while creating a sustainable future.”
Read more about the Science Based Target initiative here.
About Puzzel
Puzzel offers a customer-centric CX ecosystem designed to give organisations control and visibility over the customer journey. Facing challenges like agent attrition, complex customer needs, and cost management, contact centre leaders struggle with outdated systems and point solutions. Puzzel transforms this by unifying processes, centralising data, automating tasks, and scaling to meet evolving demands. It empowers CX teams to deliver exceptional customer experiences, increase first-contact resolution rates, and reduce operational costs. With Puzzel, businesses can do more with less, keeping agents satisfied while ensuring outstanding customer service in a rapidly advancing digital landscape. For more information, visit www.puzzel.com
