We are thrilled to announce that Puzzel will acquire Capturi, a leader in conversational analytics technology. This acquisition underscores our commitment to revolutionising customer interactions and further drives our AI innovation agenda, which has been a key focus for Puzzel.
AI: The Heart of Our Growth Strategy
This acquisition follows our earlier integration of SupWiz, an advanced AI platform that helps customers provide omnichannel customer support. With both SupWiz and Capturi in our portfolio, Puzzel is positioned to offer the most comprehensive, AI-driven contact centre solution in the market. The addition of Capturi’s speech analytics will enable our customers to gain deeper insights into customer interactions, enhance agent performance, and deliver personalised experiences at scale. All of this helps CX organisations deliver unprecedented levels of control and clarity, increasing their value to their businesses.
Together, these acquisitions are key milestones in our strategy to lead the contact centre industry through cutting-edge AI technologies, delivering intelligent automation and analytics and insights that create real business impact.
Key benefits for businesses:
- Advanced AI Capabilities: Capturi’s conversational analytics combined with SupWiz’s omnichannel AI platform will allow you to understand customer behaviour in greater detail.
- Better Customer Experience: By enhancing personalisation and efficiency, our expanded AI capabilities will help you deliver superior customer experiences across every touchpoint.
- Seamless Integration: Both platforms will be fully integrated into the Puzzel ecosystem, enhancing your ability to use data and AI to drive business success.
Leading the AI Transformation
By combining Capturi’s innovative speech analytics with SupWiz’s conversational AI, Puzzel is doubling down on its commitment to delivering the best AI solutions for contact centres. This is a critical step in providing our customers with unparalleled insights, automation, and personalized experiences that meet the evolving demands of customer service organisations.
Stay tuned for further updates as we continue to integrate Capturi’s technology into our platform. We’re excited about what this means for our customers and partners as we lead the future of AI-powered customer service.
For more details, read the press release here.
