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Break down the silos with a unified solution.
As customer queries become more complex, many organisations add point solutions to keep up. But integrating these can be challenging, especially with legacy systems, leading to disconnected journeys, frustrated customers and overworked agents. Puzzel’s CX ecosystem unifies customer communications and processes, enabling agents to resolve queries through the most appropriate channels without switching systems. This way, your team can deliver efficient support while maintaining consistency across all interactions—resulting in happier customers and less agent burnout.
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Deliver truly omnichannel support.
Puzzel’s CX ecosystem enables businesses to easily manage and unify customer interactions across multiple channels—including voice, chat, email, social media, and SMS—within a single interface. This ensures a consistent and integrated customer experience, regardless of the communication method. Plus, with a single interface and AI-enhanced tools, your agents have all they need to deliver quick, personalised responses.
Blending self-service with human support.
Don’t let your customers hit dead ends with ineffective self-service. Our platform combines AI-powered automation with human support, seamlessly transferring conversations between bots and agents. This ensures that every interaction is handled by the most appropriate resource—whether it’s an AI-driven conversation or a contextual, proactive handover to a human agent.
Personalise every conversation.
Your customers expect support that’s tailored to their unique needs. Puzzel’s CX ecosystem makes this easier by integrating with any CRM, giving your agents a complete view of customer details. This enables them to deliver personalised, relevant support across the right channels. And with AI-enhanced tools like Agent Assist, your agents get automated customer sentiment and response recommendations, empowering them to deliver personalised support, faster.
Optimise journeys by adding your favourite tools.
Technology and customer behaviours are changing by the minute. Our CX platform keeps you ahead by letting you expand and add new integrations as you grow. With open APIs, you can ensure seamless integration with existing IT infrastructure like CRM and adopt new technologies like AI, supporting you as you grow, easily and simply.
