Empower your team with comprehensive training.
Unlock your team’s potential with targeted training that drives results. Our training programmes provide the knowledge and support your agents need to excel in their roles – boosting motivation and performance for long-term success
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Trusted by Europe's Customer Experience leaders.
Training for tomorrow's customer needs.
Contact centre agents are constantly adapting to changing customer behaviours and technologies. Your agents are more than problem solvers – they need to be experts in products, software, and communication. Investing in their training and development is not just beneficial but critical for achieving sustainable success. Our training programmes focus on real-world simulations and exercises, ensuring your agents develop the skills and confidence to excel – empowering them to deliver exceptional customer experiences.
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Product training
Master Puzzel's products and services.
Discover a variety of training sessions tailored for agents, supervisors and managers, covering all Puzzel products and services. Our blended learning approach is complemented by a comprehensive post-course adoption pack, featuring videos, cheat sheets, handouts, and worksheets for enhanced retention and application
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Soft Skills Training
Empathy for enhanced customer support.
Our training equips contact centre agents with essential skills to recognise, understand, and manage emotions effectively when interacting with customers. Through theoretical and practical exercises, your agents can learn how to regulate their emotions and empathise with customers to enhance the quality-of-service delivery. We have plenty of available trainings and courses for soft skills, including Emotional Intelligence, Engaged Listening, Support for Vulnerable Customers, and Stress Reduction Techniques.
Meet our trainers
Our seasoned trainers bring extensive hands-on experience and industry insights to every session. With a wealth of product knowledge and industry insights, our trainers are dedicated to equipping your team with the skills and competencies needed to excel in their respective fields. Whether you're just starting out or are an experienced professional, you can trust our trainers to provide top-notch guidance and support throughout your learning journey.
The latest from our blog.
Frequently asked questions.
Training in the contact centre is crucial for ensuring that staff possess the necessary skills and knowledge to handle customer inquiries effectively. It equips agents with the tools and techniques required to provide exceptional customer service, resolve issues efficiently, and maintain professionalism in all interactions.
The benefits of training in the contact centre are manifold. Firstly, it enhances employee competence and confidence, leading to improved customer satisfaction and loyalty. Secondly, it reduces average handling times and escalations, thereby boosting operational efficiency and productivity. Additionally, well-trained agents are better equipped to handle complex queries and upsell or cross-sell products and services, ultimately driving revenue and profitability for the business.
Puzzel offers a comprehensive range of training courses designed to cater to the diverse needs of contact centre professionals. These courses cover various aspects of customer service, communication skills, and product knowledge. Whether it's basic onboarding training for new hires or advanced certification programs for experienced agents, Puzzel provides tailored training solutions to help contact centres optimise their performance and deliver exceptional customer experiences.