Platform
Puzzel CX-platformen.
Pakker
Vores pakker giver dig fleksibilitet til at vælge det rigtige miks af kanaler og funktioner.
Vores CX-platform
CX-platformen, der styrker dine agenter og glæder dine kunder.
Vores produkter.
Contact Center
Mød dine kunder, hvor de er, og løs spørgsmål.
Self-Service Automation
Øg effektiviteten og transformer kundeoplevelsen.
Workforce Management
Løft teamets præstationer med forenklet workforce management.
Case Management
Administrer dine kunders beskeder på ét sted.
AI Chatbot
Imponer dine kunder med Puzzel AI Chatbot og lever bedre og hurtigere kundeservice.
Forbedring af kapaciteter:
Træning Optimering Sales Intelligence
Kundehistorier
Ressourcer
Blog.
Blog
Det nyeste inden for CX-løsninger, tips og tricks og bedste praksis
E-bøger og rapporter.
Whitepapers
Et udvalg af ressourcer, der hjælper CX-ledere med at løfte kundeoplevelsen i deres organisation.
Events og webinarer.
Events og webinarer
Ekspertindsigter til ledere af kundeoplevelser
Om os
Om os
Partnere
Kontakt os
da
English Norwegian Swedish
Kontakt os
Bestil en demo
Platform.
All items
Platform.
Puzzel CX-platformen.
Pakker
Vores CX-platform
Vores produkter.
Contact Center
Self-Service Automation
Workforce Management
Case Management
AI Chatbot
Forbedring af kapaciteter:
Træning Optimering Sales Intelligence
Kundehistorier.
Ressourcer.
All items
Ressourcer.
Blog.
Blog
E-bøger og rapporter.
Whitepapers
Events og webinarer.
Events og webinarer
Om os.
All items
Om os.
Om os Partnere Kontakt os
da
English Norwegian Swedish
Join the 10.00 active users
and start improving your customer service now.
Start now
To all products

Empower your team with comprehensive training.

Unlock your team’s potential with targeted training that drives results. Our training programmes provide the knowledge and support your agents need to excel in their roles – boosting motivation and performance for long-term success

Schedule a demo
Request a quote
hero-image-training

Trusted by Europe's Customer Experience leaders.

Training for tomorrow's customer needs.

Contact centre agents are constantly adapting to changing customer behaviours and technologies. Your agents are more than problem solvers – they need to be experts in products, software, and communication. Investing in their training and development is not just beneficial but critical for achieving sustainable success. Our training programmes focus on real-world simulations and exercises, ensuring your agents develop the skills and confidence to excel – empowering them to deliver exceptional customer experiences. 

Agent training

Product training

Master Puzzel's products and services.

Discover a variety of training sessions tailored for agents, supervisors and managers, covering all Puzzel products and services. Our blended learning approach is complemented by a comprehensive post-course adoption pack, featuring videos, cheat sheets, handouts, and worksheets for enhanced retention and application

partnership

Soft Skills Training

Empathy for enhanced customer support.

Our training equips contact centre agents with essential skills to recognise, understand, and manage emotions effectively when interacting with customers. Through theoretical and practical exercises, your agents can learn how to regulate their emotions and empathise with customers to enhance the quality-of-service delivery. We have plenty of available trainings and courses for soft skills, including Emotional Intelligence, Engaged Listening, Support for Vulnerable Customers, and Stress Reduction Techniques.  

Meet our trainers

Our seasoned trainers bring extensive hands-on experience and industry insights to every session. With a wealth of product knowledge and industry insights, our trainers are dedicated to equipping your team with the skills and competencies needed to excel in their respective fields. Whether you're just starting out or are an experienced professional, you can trust our trainers to provide top-notch guidance and support throughout your learning journey. 

Learn something new

The latest from our blog.

what is conversational AI
AI and Automation

What is conversational AI?

empathy and AI soft skills
AI and Automation

Balancing AI and human empathy: Why soft skills matter in customer service

elevate ai
AI and Automation

Elevating Customer Service with AI: The Path to Happier Agents and More Loyal Customers

Frequently asked questions.

Why is training in the contact centre important?

Training in the contact centre is crucial for ensuring that staff possess the necessary skills and knowledge to handle customer inquiries effectively. It equips agents with the tools and techniques required to provide exceptional customer service, resolve issues efficiently, and maintain professionalism in all interactions.

What are the benefits of training in the contact centre?

The benefits of training in the contact centre are manifold. Firstly, it enhances employee competence and confidence, leading to improved customer satisfaction and loyalty. Secondly, it reduces average handling times and escalations, thereby boosting operational efficiency and productivity. Additionally, well-trained agents are better equipped to handle complex queries and upsell or cross-sell products and services, ultimately driving revenue and profitability for the business.

What training courses does Puzzel offer?

Puzzel offers a comprehensive range of training courses designed to cater to the diverse needs of contact centre professionals. These courses cover various aspects of customer service, communication skills, and product knowledge. Whether it's basic onboarding training for new hires or advanced certification programs for experienced agents, Puzzel provides tailored training solutions to help contact centres optimise their performance and deliver exceptional customer experiences.

Yes, I want to book my demo.

Case Management
Get a demo
Contact us