Elevate '25:
From insights to impact:
Shaping the future of CX with AI.

Elevate your CX strategy with insights that turn AI potential
into real-world impact. 

Elevate-25-visual-final-0
Elevate '25 starts in
18 March 2025
Copenhagen | Stockholm | London | Naarden
Elevate '25 starts in

Elevate '25 is coming to a city near you.

Join leaders
in the
CX space

At Elevate '25, you'll explore the trends and challenges shaping customer experience,
gain insights from CX leaders like yourself,  and uncover AI-powered strategies to drive real, measurable impact.

15+
Speakers
Hear from customers, industry experts and AI advocates
2k
Participants

More than 2000+ participants joined last year's events

12+
Exploratory tracks
Learn AI strategies and how you can turn those insights into real, measurable impact.

Key themes.

At Elevate ‘25, every talk, panel, and workshop presents a unique opportunity to gain valuable insights that will fuel your growth for years to come. Join CX experts and industry peers as we explore new technologies and their transformative impact on customer experience. You’ll hear from the experts on:   
  
Top CX trends | Using AI and automation | Empowering agents | What's next for the contact centre industry 

role-of-ai
Track #1

The role of AI in
transforming CX

AI is revolutionising customer service, and at Elevate ‘25, we’ll explore exactly how you can harness its potential. From AI-powered agents to generative AI, AI is reshaping contact centre operations by streamlining tasks, enhancing customer interactions, and enabling agents to work more efficiently. During the event, we’ll discuss how AI is helping companies not just meet, but exceed customer expectations. You’ll discover how AI-driven strategies are enabling businesses to anticipate customer needs, offer real-time solutions, and improve overall service quality. 

 

Trends
Track #2

Top CX Trends

Elevate ‘25 offers a deep dive into the latest trends, challenges, and strategies that will shape the future of customer experience. Based on findings from our State of Contact Centres 2025 report, we’ll address the key issues facing CX leaders today, including rising customer expectations, AI integration in daily operations, and the push for agent empowerment. You’ll hear from industry experts on how to stay ahead of these trends, and most importantly, how to apply the right solutions to your business. 

Layer Visibilityd
Trend #3

Empowering agents

AI is transforming customer service, and at Elevate '25, you'll learn how to harness its potential. From AI-powered agents to generative AI, discover how it can empower your agents. Some text about agent happiness.

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Track #4

What's next for the industry

The contact centre landscape is evolving rapidly, and businesses that fail to adapt risk falling behind.  Together, we’ll uncover what’s next. Hear from CX experts and industry peers as we explore new technologies and their transformative impact on customer experience.

Here's what past event attendees have to say

“It was a gamechanger! Sign me up for next year’s. It was refreshing to hear other leaders share similar concerns, and the topics were well-considered
Testimonial - 1 (1)
Elevate '24 attendee
CX Director