Empowering human + AI interactions. 

Step into the future of customer experience at Elevate AI. This is the event for CX leaders eager to use AI to not only stay ahead but to take the lead. Discover how AI is transforming every aspect of customer service, from reimagining customer journeys to empowering agents. Whether you're leading a team or driving innovation, Elevate AI gives you the insights and tools you need to drive real change in your CX operations. 

Explore the future of customer experience.

With insights from leading CX experts, you’ll explore the most pressing AI trends and how they’re reshaping CX operations. Dive deep into the crucial balance between AI and human collaboration, learning how AI can streamline tasks, reduce workloads, and empower agents to focus on more personalised, meaningful interactions. 

Agenda

09:00 - 09:10
Welcome & Introduction
Gabi Warren, CMO at Puzzel

09:10 - 09:30
AI-Powered Customer Experience: Unlocking Potential
Frederic Laziou, CEO at Puzzel

09:30 - 09:50
Maximising agent efficiency and retention; The ROI of happy agents
Sundeep Boughan, Director of Sales Engineering at Puzzel

09:50 - 10:20
Customer panel: Create value through customer interactions with AI
Tobias Winther Troelsen, Chief Analytics Officer at Capturi & Tanja Ammentorp, Customer Service Director at JYSK

10:20 - 10:45
Solution showcase: See Capturi in action
Tobias Winther Troelsen, Chief Analytics Officer at Captur

10:45 - 11:00
Closing Remarks & Next Steps
Gabi Warren, CMO at Puzzel