On-demand webinar series

Elevate AI.

With insights from leading CX experts, you’ll explore the most pressing AI trends and how they’re reshaping CX operations. Dive deep into the crucial balance between AI and human collaboration, learning how AI can streamline tasks, reduce workloads, and empower agents to focus on more personalised, meaningful interactions

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How AI is Transforming Customer Experience

Discover how AI is reshaping customer service From optimising customer journeys to personalising every interaction, learn how AI can drive innovation and create connected, intelligent experiences that delight your customers.

The Power of Human + AI Collaboration

Explore how the right balance between AI and human expertise can unlock new possibilities in your contact centre. Learn how AI can streamline repetitive tasks and give agents more time for the meaningful, empathetic interactions that build customer loyalty.

The ROI of Empowered Agents

Understand the critical link between agent happiness and business success. Discover how investing in your agents, equipping them with the right AI tools, and fostering a positive work environment can boost productivity, improve retention, and ultimately drive ROI for your contact centre operations.

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Opening session

AI-powered CX:
Unlocking Potential

Listen in to hear from Frederic Laziou, CEO of Puzzel, as he shares his perspective on the transformative role of AI in customer experience. Discover how AI is driving innovation, creating personalised customer journeys, and enabling businesses to unlock untapped potential in their operations and strategies.

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The ROI of happiness

Maximising agent efficiency & retention

Discover how happy agents drive better business outcomes in this session with Sundeep Boughan, Puzzel’s Director of Sales Engineering. Learn how equipping your agents with the right tools and support can enhance productivity, reduce turnover, and deliver measurable ROI for your contact centre.

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Panel discussion

Create value through customer interactions
with AI

In this insightful panel discussion, Tobias Winther Troelsen, Chief Analytics Officer at Capturi, and Tanja Ammentorp, Customer Service Director at JYSK, share their experiences with AI-driven solutions. Uncover how leveraging AI can elevate customer interactions, improve service quality, and generate real value for your business.

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Solution showcase

See Capturi in action

Get an inside look at Capturi's innovative technology in this live demonstration with Tobias from Capturi. See how their solution turns customer conversations into actionable insights, empowering businesses to make data-driven decisions that optimise customer experience and drive growth.