13 May 2025
Virtual event
Elevate '25: From insights to impact: Shaping the future of CX with AI
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Elevate your CX strategy with real insights

Customer expectations are changing, and AI is at the heart of it all. Join us online for Elevate ‘25, where we’ll explore the biggest trends in customer experience, uncover practical AI strategies, and give you a first look at Puzzel’s latest product innovation. No travel. No cost. Just a half-day of expert insight, practical ideas, and actionable takeaways you can bring straight back to your team.

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Turn insights into action

AI is no longer just a buzzword, but a powerful tool that can drive real results. Unlocking its full potential is about knowing how to turn AI insights into real impact. At Elevate ‘25, we’ll go beyond theory to explore how organisations are using AI to solve real challenges — from reducing agent workload to improving response times and delivering more personalised support at scale. 

Trends

Be the first to see Puzzel’s latest AI innovation

At Elevate ‘25, you’ll get an exclusive first look at Conversational Intelligence — Puzzel’s newest AI-powered solution. Designed to unlock insight from customer interactions, it gives teams the insights they need to make smarter decisions, reduce manual effort, and support agents to deliver better customer service.

Suggested highlights

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100%
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89%
30
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Attendees
The future of customer interactions

Highlights

 

At Elevate ‘25, we’ll explore the key trends and challenges shaping the future of customer experience, based on insights from CX leaders like you. Join us as we dive into actionable AI-powered strategies and discover how you can turn those insights into real, measurable impact.

12+
Speakers
Hear from customers, industry experts and  AI advocates
65%
Senior CX leaders

Based on past attendance at our Elevate events

12+
Tracks
Learn AI strategies and how you can turn those insights into real, measurable impact.
2k
Participants
More than 2,000 participants attended last year's events
SE Elevate - Mock-1h
Framtidens kundinteraktioner

Viktiga lärdomar

15+
Experts
Customers, Industry experts, CX leaders, AI advocates
65%
Senior CX leaders
Based on past turnout at our Elevate events
12+
Exploratory tracks & strategies
Everything from how AI is reshaping the contact centre to actionable strategies

Hear from our speakers.

Tobias
Tobias Winther Troelsen
Chief Analytics Officer, Capturi
Matt
Matt Hughes
Head of Product, Puzzel
Gabi-25

Gabi Warren

CMO at Puzzel

Matt Hughes

Matt Hughes

CMO at Puzzel

Tobias

Tobias Winther Troselsen

AI Expert at Capturi

Gabi-25

Fredrik Hyensjö

 at Telenor

Gabi-25

Tobias

 at Telenor

Online event

Elevate 25: From insights to impact: Shaping the future of CX with AI

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13 May 2025
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09:30 - 12:00 CET
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Virtual Event

Elevate '25 is going virtual, and you're invited! Join us on 13 May as we explore the key opportunities in the CX space and share actionable strategies to help you stay ahead. This is your chance to learn from experts, hear real-life success stories, and elevate your customer experience strategy — all from the comfort of your own desk.

At Elevate '25, you'll have the chance to:

  • Get practical insights from Puzzel’s experts and CX leaders

  • Explore the real impact of AI on customer and agent experience

  • Be the first to see Puzzel’s new Conversational Intelligence solution in action


Agenda
10:00 - 10:20 | From Data to Delight: Harnessing AI to Redefine Customer Experience

10:20 - 10:40 | Future-Ready Solutions: How Puzzel is Shaping Next Generation CX | Matt Hughes, Head of Product, Puzzel

10:40 - 11:00 | Hear from our customers

11:00 – 11:20 | Product Launch: AI-powered Analytics | Tobias Winther Troelsen, Chief Analytics Officer, Capturi  
 
11:20 - 12:00 | Product Demo: Conversational Intelligence 

12:00 - 12:05 | Wrap-up

Here's what previous participants have to say

Professional from start to finish! It was stimulating to hear other leaders share similar concerns, and the topics were well thought out
Testimonial - 1 (1)
Elevate '24 attendee
CX Director
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Why CX leaders across Europe are prioritising AI.

AI adoption is rapidly accelerating across contact centres. Here’s what 1,505 CX leaders recently told us:

65%
see AI as essential for reducing agent burnout
77%
see AI as essential for delivering personalised experiences
68%
believe AI-driven conversational analytics will be critical for improving CX