.svg)
.png?width=3006&height=2167&name=Empower%20agents%20webpage(1).png)
One screen is all they need.
Say goodbye to complex dashboards, manual searches and switching between systems. With a single interface, your agents get the context, information and customer details they need to enrich conversations more effectively.
Automate to empower.
Take some stress off your agents’ shoulders. Use self-service and AI bots to handle routine queries and free up agent time. Tools like Agent Assist and Knowledge Hub ensure agents can quickly access relevant information, enabling faster query resolutions and a smoother agent experience. And when agent support is needed, customers smoothly transition to a human agent, including chat history and suggested solutions, making agents all the better equipped to offer meaningful responses.
A workspace tailored to every agent.
Your agents are unique. Let them be in charge of their own desktop and give them the opportunity to create the workspace that best fits their needs, preferences and working patterns. With a customisable widget, they can design a workspace that empowers them and boosts their efficiency, just how they want it – designed from the agent’s perspective.
%20copy-1.svg)
Invest in long-term agent success.
Your agents are more than problem solvers – they need to be experts in products, software, and communication. Make sure they get the training and development they need to stay on top of the constantly changing customer behaviours and technologies. By investing in their development, your agents get the confidence and empowerment they need to be long-term ambassadors for your organisation.
.png)
Empower your agents with the Puzzel CX Ecosystem.
The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies into a single platform, so your agents can focus on what matters most – providing delightful customer experiences, regardless of channel.
