Deliver powerful banking experiences for every consumer.
Transform consumer interactions into lasting relationships. Our CX platform addresses your unique challenges, empowering you to deliver efficient, reliable service that builds consumer loyalty and trust.
![banking customer service](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/3b344725-hero_10iw0eq000000000000028-3.png?width=680&height=530&name=3b344725-hero_10iw0eq000000000000028-3.png)
Trusted by Europe's customer experience leaders.
The CX platform for modern
money management.
Your industry is constantly changing and evolving. And so are your consumers’ expectations. The Puzzel CX Platform helps you address today’s banking experience and empowers your organisation to deliver secure, personalised service across all channels.
![banking experiences](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/df2ca0fa-2nd-section-box-img_10fh0pn000000000000028-2.png?width=557&height=923&name=df2ca0fa-2nd-section-box-img_10fh0pn000000000000028-2.png)
- Drive personalised banking experiences
Give tailored support using website intents and engagement triggers to improve self-service. And when self-service falls short, agents have full query context for better follow-ups. Plus, with AI tools like customer sentiment and response recommendations, personalised support gets even better. - Smarter self-service for everyday banking
Give your consumers intuitive self-service tools to easily navigate your service offerings, manage accounts or replace a card, empowering them to take control of their own money management. - Boost your agents
Take some stress off your agents’ shoulders. Use self-service and AI bots to handle common queries and free up agent time. And with tools like Agent Assist and Knowledge Hub, agents can quickly access relevant information, ensuring faster query resolutions and a smoother agent experience.
Transform the banking experience with
next-generation technology.
We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our CX platform lets you deliver secure, personalised service to build long-lasting relationships and win consumer loyalty.
![Boost your agents to deliver world-class service](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Boost%20your%20agents%20to%20deliver%20world-class%20service.webp?width=901&height=781&name=Boost%20your%20agents%20to%20deliver%20world-class%20service.webp)
Personalise every banking experience.
Equip your team with the information and context they need to deliver better service, tailored to every consumer. Our CX platform can integrate with any CRM, ensuring you get a full view of your banking customers. This way, your agents can deliver personalised, tailored support to every consumer, in the right channel. And, with AI-enhanced tools like Agent Assist, your agents get automated customer sentiment and response recommendations, empowering them to deliver personalised support, faster.
![chatbot banking](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/48c5c767-frame-143810_10h20e8000000000000028.png?width=614&height=512&name=48c5c767-frame-143810_10h20e8000000000000028.png)
Reliable support when and wherever your consumers are.
Consumers want fast and efficient support, no matter when and where. Offer true omnichannel capabilities, allowing them to interact with your organisation through their preferred channels - whether it's phone, web, email, chat, or social media. Enable them to find answers quickly and easily with intuitive self-service tools, from chatbots that handle queries like account details to Knowledge Hub that provides detailed information like pension schemes. Urgent scenarios? No problem. Let consumers block stolen cards or report on fraud effectively, ensuring all accounts are protected, 24/7.
![Insurance website](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Personalised%20experience%20for%20every%20policyholder.webp?width=901&height=781&name=Personalised%20experience%20for%20every%20policyholder.webp)
Modern banking experiences for today's consumers.
Online banking is here to stay. Enhance your consumers' digital journeys and engage with them at the right moments in their website navigation, offering proactive support to help with repetitive tasks, such as filling out forms, resetting passwords and answering common questions. Identify customers at risk of abandonment, such as those leaving a loan application, and reach out proactively to support their journey. And where self-service won’t cut it, simply connect consumers to agents with full query context, so your consumers get the human support needed for more complex queries.
![Transform the insurance experience with next-generation technology](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Transform%20the%20insurance%20experience%20with%20next-generation%20technology.webp?width=901&height=781&name=Transform%20the%20insurance%20experience%20with%20next-generation%20technology.webp)
Secure cloud solutions for modern banking providers.
Be the bank your consumers can count on. With more than 25 years’ of experience building tailored consumer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey.
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Frequently asked questions.
The Puzzel Contact Centre Solution is a flexible and scalable cloud-based contact centre platform that helps businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. The solution is designed to enhance customer experience and improve agent productivity through intelligent routing, workflow automation, and real-time analytics.
A cloud contact centre solution is a digital customer service platform enabling businesses to manage multi-channel customer interactions efficiently, enhancing customer service and support. Cloud contact centres usually include several channels, such as voice, email, SMS, video, chat, and social media.
The solution improves customer satisfaction by ensuring customers are routed to the right agent quickly using intelligent routing. It also enables customers to interact through their preferred channels and leverages analytics to identify issues and trends in customer behavior.
Puzzel increases productivity through automation and integration features that streamline agent workflows. Key features include:
- Automated task management for prioritizing inquiries.
- Unified interfaces for agents, reducing time switching between applications.
- Integration with CRM systems for seamless information access.
The main benefits include:
- Flexibility: The solution is customizable for businesses of various sizes and industries.
- Scalability: Easily scales up or down based on business needs.
- Omnichannel capabilities: Manages interactions across multiple channels from a unified platform.
- Analytics and Reporting: Provides real-time data insights to improve decision-making.
- Seamless Integrations: Integrates with popular business tools and CRM systems.