Empower customers with Puzzel for energy and utilities.
Our CX platform is tailored to meet the unique challenges faced by your organisation, empowering you to provide efficient and reliable service to your consumers, faster.
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Trusted by Europe's customer experience leaders.
The CX platform that is built for today's
customer experiences.
Your industry is constantly changing and evolving. And so are your customer's expectations. The Puzzel CX Platform helps you address today’s customer experience and empowers your organisation to deliver faster, personalised service across all channels
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Address standard service questions,
quick and easy
Use self-service that simplifies application processes, enables swift reporting of power outages, and resolves billing queries, all designed to empower your customers to take control of their energy needs with ease and efficiency. -
Build trust with proactive service updates
Need to share updates? Make sure your consumers are informed proactively with BOT engagement and SMS notifications, whether it’s about energy prices or water supply changes, ensuring transparency and trust. -
Bring empathy in times of crisis
With relevant information on a consumer’s current energy or utilities setup at hand, your agents are fully equipped to give the empathy they deserve. -
Encourage consumers along their
journey with your service
Not all consumers’ needs are the same - so we empower your organisation to identify high-value consumers at risk of service discontinuation, so you can offer tailored support that truly impacts their experiences.
Transform the customer experience with
next-generation technology.
We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our CX platform lets you deliver fast, personalised service to build long-lasting relationships and win customer loyalty.
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Connected experience across channels.
Meet your consumers where they are, in the best channel. Our cloud-contact centre platform offers true omnichannel capabilities, allowing consumers to interact with your organisation through their preferred channels. Whether it's phone, web, email, chat, or social media, you can provide a consistent and cohesive experience that meets the diverse needs of your consumers.
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Deliver tailored support for every customer.
Offer the support that best matches your customers’ needs. Let them find answers on their own through intuitive self-service and offer proactive support at the right moments, whether it be a chatbot or directing them to an FAQ page. And for moments when a personal touch is necessary, simply connect the customer to an agent who has the information and context they need to deliver the empathetic, human support your customers deserve.
![Travel & Hospitality - body – 3](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Travel%20%26%20Hospitality%20-%20body%20%E2%80%93%203.png?%20Hospitality%20-%20body%20%E2%80%93%203.png&width=1200&height=1040&name=Travel%20%26%20Hospitality%20-%20body%20%E2%80%93%203.png?%20Hospitality%20-%20body%20%E2%80%93%203.png)
Efficient support, 24/7.
Empower your consumers to find answers quickly and easily with our self-service tools. From chatbots that handle common queries like billing, to Knowledge Hub that provide detailed information like energy prices, our solutions reduce the burden on your agents while improving consumer satisfaction.
![Travel & Hospitality - body – 2](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Travel%20%26%20Hospitality%20-%20body%20%E2%80%93%202.png?%20Hospitality%20-%20body%20%E2%80%93%202.png&width=1200&height=1040&name=Travel%20%26%20Hospitality%20-%20body%20%E2%80%93%202.png?%20Hospitality%20-%20body%20%E2%80%93%202.png)
Simplify your digital transformation.
With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your consumers.
The latest from our blog.
Frequently asked questions.
The Puzzel Contact Centre Solution is a flexible and scalable cloud-based contact centre platform that helps businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. The solution is designed to enhance customer experience and improve agent productivity through intelligent routing, workflow automation, and real-time analytics.
A cloud contact centre solution is a digital customer service platform enabling businesses to manage multi-channel customer interactions efficiently, enhancing customer service and support. Cloud contact centres usually include several channels, such as voice, email, SMS, video, chat, and social media.
The solution improves customer satisfaction by ensuring customers are routed to the right agent quickly using intelligent routing. It also enables customers to interact through their preferred channels and leverages analytics to identify issues and trends in customer behavior.
Puzzel increases productivity through automation and integration features that streamline agent workflows. Key features include:
- Automated task management for prioritizing inquiries.
- Unified interfaces for agents, reducing time switching between applications.
- Integration with CRM systems for seamless information access.
The main benefits include:
- Flexibility: The solution is customizable for businesses of various sizes and industries.
- Scalability: Easily scales up or down based on business needs.
- Omnichannel capabilities: Manages interactions across multiple channels from a unified platform.
- Analytics and Reporting: Provides real-time data insights to improve decision-making.
- Seamless Integrations: Integrates with popular business tools and CRM systems.