Delivering elevated tenant experiences.
Be the housing provider your tenants can trust. Our CX platform has the tools, channels and functionalities you need to boost your operations and deliver meaningful tenant experiences that matter.
![Housing header (1)](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Housing%20header%20(1).webp?width=1360&height=1060&name=Housing%20header%20(1).webp)
Trusted by Europe's customer experience leaders.
The CX platform that is built for today's tenants.
Social housing tenants are in need of support and empathy from their housing providers. The Puzzel CX Platform helps you address current challenges and empowers your organisation to deliver empathetic service, more efficienctly, across all channels.
![Housing col (1)](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Housing%20col%20(1).webp?width=901&height=1492&name=Housing%20col%20(1).webp)
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Quick and easy repair processes
Repair wait times are the number one contributing factor to declining tenant satisfaction. Make digital appointment bookings and video assessments a breeze, so when contractors are sent, they are better equipped to resolve the issue at first visit. -
Bring empathy in times of crisis
With information on a tenant at hand, agents are fully equipped to give the empathy they deserve. And, with skill-based routing, tenants are forwarded to the right agent, for human support when direct contact is needed the most. -
Empower tenants with easy-to-use self-service
Supply tenants with the tools they need to request appointments, report mould damages or resolve payment queries, quickly and easily, with self-service that empowers them. -
Keep your tenants in the loop
Need to share updates? Make sure your tenants are informed proactively with BOT engagement and SMS notifications, whether it’s about rent payments or safety check bookings, ensuring transparency and trust. -
Be truly future-ready
Our cloud platform offers the flexibility to scale your operations up or down as needed, like integrating with your existing Housing Management Systems or CRM, ensuring you always maintain high service levels.
Elevate the tenant experience with
next-generation technology.
We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our CX platform lets you deliver fast, personalised service to build long-lasting relationships and support your tenants when they need it most.
![social housing repairs](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Housing%20s1%20(1).webp?width=1201&height=1040&name=Housing%20s1%20(1).webp)
Reducing repair wait times and improving
fix on first visit.
Tenants are faced with prolonged wait times for repairs and services, resulting in a noticeable decrease in overall satisfaction. By using live video, housing providers can get eyes inside the tenants’ homes before sending a field operative. And, with proactive SMS communication, tenants can easily be notified when there’s an upcoming repair appointment and request changes directly in the chat. The results? Reduced repair times, safer homes, and happier tenants.
Be there in times of crisis.
Be available when your tenants need it. Make it simple for them to find the answers they need through intuitive self-service options. Based on their website navigation, you can offer proactive and tailored support at the right moments, whether it be a chatbot or directing them to an FAQ page that’s relevant to their queries. And where self-service won’t cut it, simply connect tenants to agents with full query context, so your tenants get the human support they need.
![social housing tenants](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Housing%20s3.webp?width=1201&height=1040&name=Housing%20s3.webp)
Centralise the tenant experience.
Meet your tenants where they are, in the best channel. Our cloud-contact centre platform offers true omnichannel capabilities, allowing tenants to interact with your organisation through their preferred channels. Whether it's phone, web, email, chat, or social media, you can provide a consistent and cohesive experience that meets the diverse needs of your community. And, with tools like co-browsing, live share or video, you can assist your tenants with more complex tasks, such as filling out forms or making transactions, ensuring they get the support they need.
![Public sector - body – 4](https://139754417.fs1.hubspotusercontent-eu1.net/hub/139754417/hubfs/Travel%20%26%20Hospitality%20-%20body%20%E2%80%93%202.png?%20Hospitality%20-%20body%20%E2%80%93%202.png&width=1200&height=1040&name=Travel%20%26%20Hospitality%20-%20body%20%E2%80%93%202.png?%20Hospitality%20-%20body%20%E2%80%93%202.png)
Transforming tenant experiences with contact centre technology.
With more than 25 years’ of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our platform seamlessly integrates with Housing Management Systems, CRM, Rent Arrears, Appointment Scheduling, and more, ensuring you deliver top-notch service to your tenants.
The latest from our blog.
Frequently asked questions.
The Puzzel Contact Centre Solution is a flexible and scalable cloud-based contact centre platform that helps businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. The solution is designed to enhance customer experience and improve agent productivity through intelligent routing, workflow automation, and real-time analytics.
A cloud contact centre solution is a digital customer service platform enabling businesses to manage multi-channel customer interactions efficiently, enhancing customer service and support. Cloud contact centres usually include several channels, such as voice, email, SMS, video, chat, and social media.
The solution improves customer satisfaction by ensuring customers are routed to the right agent quickly using intelligent routing. It also enables customers to interact through their preferred channels and leverages analytics to identify issues and trends in customer behavior.
Puzzel increases productivity through automation and integration features that streamline agent workflows. Key features include:
- Automated task management for prioritizing inquiries.
- Unified interfaces for agents, reducing time switching between applications.
- Integration with CRM systems for seamless information access.
The main benefits include:
- Flexibility: The solution is customizable for businesses of various sizes and industries.
- Scalability: Easily scales up or down based on business needs.
- Omnichannel capabilities: Manages interactions across multiple channels from a unified platform.
- Analytics and Reporting: Provides real-time data insights to improve decision-making.
- Seamless Integrations: Integrates with popular business tools and CRM systems.