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Quick and easy repair processes
Repair wait times are the number one contributing factor to declining tenant satisfaction. Make digital appointment bookings and video assessments a breeze, so when contractors are sent, they are better equipped to resolve the issue at first visit. -
Bring empathy in times of crisis
With information on a tenant at hand, agents are fully equipped to give the empathy they deserve. And, with skill-based routing, tenants are forwarded to the right agent, for human support when direct contact is needed the most. -
Empower tenants with easy-to-use self-service
Supply tenants with the tools they need to request appointments, report mould damages or resolve payment queries, quickly and easily, with self-service that empowers them. -
Keep your tenants in the loop
Need to share updates? Make sure your tenants are informed proactively with BOT engagement and SMS notifications, whether it’s about rent payments or safety check bookings, ensuring transparency and trust. -
Be truly future-ready
Our cloud platform offers the flexibility to scale your operations up or down as needed, like integrating with your existing Housing Management Systems or CRM, ensuring you always maintain high service levels.
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Reducing repair wait times and improving
fix on first visit.
Tenants are faced with prolonged wait times for repairs and services, resulting in a noticeable decrease in overall satisfaction. By using live video, housing providers can get eyes inside the tenants’ homes before sending a field operative. And, with proactive SMS communication, tenants can easily be notified when there’s an upcoming repair appointment and request changes directly in the chat. The results? Reduced repair times, safer homes, and happier tenants.
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Be there in times of crisis.
Be available when your tenants need it. Make it simple for them to find the answers they need through intuitive self-service options. Based on their website navigation, you can offer proactive and tailored support at the right moments, whether it be a chatbot or directing them to an FAQ page that’s relevant to their queries. And where self-service won’t cut it, simply connect tenants to agents with full query context, so your tenants get the human support they need.
Centralise the tenant experience.
Meet your tenants where they are, in the best channel. Our cloud-contact centre platform offers true omnichannel capabilities, allowing tenants to interact with your organisation through their preferred channels. Whether it's phone, web, email, chat, or social media, you can provide a consistent and cohesive experience that meets the diverse needs of your community. And, with tools like co-browsing, live share or video, you can assist your tenants with more complex tasks, such as filling out forms or making transactions, ensuring they get the support they need.
Transforming tenant experiences with contact centre technology.
With more than 25 years’ of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our platform seamlessly integrates with Housing Management Systems, CRM, Rent Arrears, Appointment Scheduling, and more, ensuring you deliver top-notch service to your tenants.
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