Elevate the shopping experience with Puzzel for retail.
Exceptional customer service can be the difference between first-time shoppers and lifelong brand ambassadors. Our CX platform has the tools, channels and functionalities you need to deliver seamless experiences and first-class service, faster.
Trusted by Europe's customer experience leaders.
The CX platform that is built for today's shopping experiences.
Your industry is constantly changing and evolving. And so are your customer's expectations. The Puzzel CX Platform helps you address today’s customer experience and empowers your organisation to deliver faster, personalised service across all channels.
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Drive the shopping experience
Deliver a better shopping experience for your customers with a conversational bot and take it a step further with co-browsing for a guided shopping experience -
Supply your customers with the knowledge that will urge them to click buy
Do your customers need more information? Provide them with the kind of contextual self-service that will empower them to be confident in their buying journey, without engaging with your agents. -
Put your most valuable customers front and centre
Identify the most valuable customers on your website and offer proactive, instant and tailored human assistance. -
Save valuable agent time
Provide your customers quick and easy access to agent support, but let the bot sort out the qualification stage - so your customers pick up the conversation at the right time to make a difference -
Take the headache out of common service requests
Ensure customers can find their way to common inquiries on their account, like order status, how to start their return, the steps to exchange an item or simply updating account information with self-serve routes.
Transform the shopping experience with
next-generation technology.
We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our CX platform lets you deliver fast, tailored service at key moments in the buying journey to drive your customers’ experience with your brand.
Personalise every
shopping experience.
Our CX platform can integrate with any CRM, ensuring you get a full view of your retail customers. This way, your agents can deliver personalised, tailored support to every customer, in the right channel. Plus, with AI-enhanced tools like Agent Assist, your agents get automated customer sentiment and response recommendations, empowering them to deliver personalised support, faster
Shoppers feeling supported regardless of when they are buying.
Empower your customers to find answers quickly and easily with our self-service tools. From chatbots that handle common queries like order tracking and returns, to Knowledge Hub that provide detailed information, our solutions reduce the burden on your agents while improving customer satisfaction.
Optimise your customers’ digital journeys.
Enhance your customers' digital experiences with our powerful Intent Engine. Create triggers to automatically engage visitors at the right moments in their website navigation, offering smooth self-service options and an effortless transition to assisted service. Use chatbots to help with repetitive tasks, such as filling out forms, resetting passwords and answering frequently asked questions, providing efficient and effective assistance.
Simplify your digital transformation.
With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your customers.
Frequently asked questions.
The Puzzel Contact Centre Solution is a flexible and scalable cloud-based contact centre platform that helps businesses manage customer interactions across multiple channels, including voice, email, chat, and social media. The solution is designed to enhance customer experience and improve agent productivity through intelligent routing, workflow automation, and real-time analytics.
A cloud contact centre solution is a digital customer service platform enabling businesses to manage multi-channel customer interactions efficiently, enhancing customer service and support. Cloud contact centres usually include several channels, such as voice, email, SMS, video, chat, and social media.
The solution improves customer satisfaction by ensuring customers are routed to the right agent quickly using intelligent routing. It also enables customers to interact through their preferred channels and leverages analytics to identify issues and trends in customer behavior.
Puzzel increases productivity through automation and integration features that streamline agent workflows. Key features include:
- Automated task management for prioritizing inquiries.
- Unified interfaces for agents, reducing time switching between applications.
- Integration with CRM systems for seamless information access.
The main benefits include:
- Flexibility: The solution is customizable for businesses of various sizes and industries.
- Scalability: Easily scales up or down based on business needs.
- Omnichannel capabilities: Manages interactions across multiple channels from a unified platform.
- Analytics and Reporting: Provides real-time data insights to improve decision-making.
- Seamless Integrations: Integrates with popular business tools and CRM systems.