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Drive the shopping experience
Deliver a better shopping experience for your customers with a conversational bot and take it a step further with co-browsing for a guided shopping experience -
Supply your customers with the knowledge that will urge them to click buy
Do your customers need more information? Provide them with the kind of contextual self-service that will empower them to be confident in their buying journey, without engaging with your agents. -
Put your most valuable customers front and centre
Identify the most valuable customers on your website and offer proactive, instant and tailored human assistance. -
Save valuable agent time
Provide your customers quick and easy access to agent support, but let the bot sort out the qualification stage - so your customers pick up the conversation at the right time to make a difference -
Take the headache out of common service requests
Ensure customers can find their way to common inquiries on their account, like order status, how to start their return, the steps to exchange an item or simply updating account information with self-serve routes.
Personalise every
shopping experience.
Our CX platform can integrate with any CRM, ensuring you get a full view of your retail customers. This way, your agents can deliver personalised, tailored support to every customer, in the right channel. Plus, with AI-enhanced tools like Agent Assist, your agents get automated customer sentiment and response recommendations, empowering them to deliver personalised support, faster
Shoppers feeling supported regardless of when they are buying.
Empower your customers to find answers quickly and easily with our self-service tools. From chatbots that handle common queries like order tracking and returns, to Knowledge Hub that provide detailed information, our solutions reduce the burden on your agents while improving customer satisfaction.
Optimise your customers’ digital journeys.
Enhance your customers' digital experiences with our powerful Intent Engine. Create triggers to automatically engage visitors at the right moments in their website navigation, offering smooth self-service options and an effortless transition to assisted service. Use chatbots to help with repetitive tasks, such as filling out forms, resetting passwords and answering frequently asked questions, providing efficient and effective assistance.
Simplify your digital transformation.
With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your customers.
