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- Information overload? No more.
From pre-booking to destination, you can ensure smooth journeys by proactively and contextually delivering information to your travellers. And with co-browsing, make it all the more impactful! - Booking changes, quick and easy
Enable your travellers to modify their bookings from baggage allowance to cancelling reservations using BOT support – with no human support needed. - Efficient support for every traveller
Reduce time spent on common requests with automation and efficient self-service, so that agents can focus on urgent and complex travel queries - Full flexibility for unexpected surges
Your industry often faces seasonal fluctuations and unexpected surges in demand. Our cloud platform offers the flexibility to scale your operations up or down as needed, ensuring that you always maintain high service levels.
Reliable support when and wherever your travellers are.
Be the company your travellers can rely on for fast and effective support when the unexpected happens. Our platform lets you proactively engage with your travellers and guests to keep them informed about important information. Send alerts directly to their phones to inform them of travel restrictions, booking information or delays
Empower your travellers to tailor their own experiences, in their own time.
Give your travellers everything they need to personalise their own journeys. From pre-booking research to the final destination, enable them to easily research destinations, find relevant information, update their bookings or change dates, easily and on the go. Facing unexpected changes? No problem. Offer powerful self-service 24/7, ensuring your guests have the support they need, when they need it, and from anywhere in the world.
Empowered agents for smoother journeys.
Let self-service solutions like AI chatbots take care of routine queries, freeing up valuable time for your agents. This allows for agents to focus on delivering personalised, in-depth support to urgent and complex queries that can be crucial for turning a trip into a great one. The results? Better productivity, more streamlined operations and smoother journeys
Simplify your digital transformation.
With more than 25 years of experience building tailored customer service solutions and helping businesses migrate to the cloud – we are the technology partner you can trust to guide and support you on your digital transformation journey. Our cloud solutions are ISO 27001, ISO 27701 and ISO 9001 certified, so you can ensure the highest quality service and security for your customers.
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The latest from our blog.
Find additional information and insights into providing exceptional customer service in our extensive resource library. Access Puzzel Traning for certified online courses for your team members, visit our blog for valuable industry insights, and explore our upcoming events.
