Platform
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
AI Chatbot
Upgrade your customer experience by easily deploying a chatbot tailored to your brand
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Public Sector.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
A selection of resources to help CX leaders elevate the customer experience within their organisation.
Checklists & glossaries
Get the blueprint to enhance your CX strategy
Events and webinars.
Webinars
Expert insights for customer experience leaders
Elevate AI
The event for CX leaders looking to transform their operations in the age of AI
About
About us
Partners
Contact us
Help Center
en
Danish Norwegian Swedish
Request quote
Book a demo
Platform.
All items
Platform.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Self-Service Automation
AI Chatbot
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Public Sector.
Citizen Services
Local Government
Public Housing
Financial Services.
Banking
Insurance
Other verticals we support.
Retail
Travel & Hospitality
Energy & Utilities
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
Checklists & glossaries
Events and webinars.
Webinars
Elevate AI
About.
All items
About.
About us Partners Contact us Help Center
en
Danish Norwegian Swedish
richard holland 1555147698396-modified
Join the 10.00 active users
and start improving your customer service now.
Start now
Our CX packages.
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools to deliver great customer experiences, in every conversation.
Request pricing
Get a demo
Get a free demo
Within 24 hours
Join 1000s of CX leaders
Who give us 5* reviews
Reduce team costs
Average of 5% each day

Find the best package for your CX operations

Resolve 1
Resolve
Start with the essentials for your contact centre by focusing on resolving customer problems by phone.
Request pricing
Impress 1
Impress
Impress your customers by providing agents with automated support during live interactions so that they have the right tools to deliver the best customer experience.
Request pricing
Power 1
Power
Improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.
Request pricing
Discover 1
Discover
Optimise your channel management execution and meet customers where they are, through digital channels.
Request pricing
Embrace 1
Embrace
Increase your customer satisfaction with self-service and personalised service while reducing costs by automating manual and repetitive tasks.
Request pricing
Join Europe's leading CX organisations.
fm24 - Banner
Get a demo
Contact us