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Build your AI agent in minutes.
Creating your own GPT Chat Agent is super easy (we promise). From standard greetings to advanced support functions, our templates are fully customisable, allowing you to easily align every interaction with your brand’s tone and voice. And the best part? No IT skills are required.
Robust safety for reliable conversations.
Rest easy knowing your Chat Agent is backed by advanced safeguards to minimise risks and hallucinations. You can filter out specific words or phrases and set confidence score thresholds, ensuring only reliable responses are delivered. When the confidence score is low, the conversation is easily transferred to a human agent. Plus, our Chat Agent is fully GDPR compliant, giving you peace of mind.
Personalise every conversation.
Tailor your Chat Agent to reflect the tone of your customers - whether friendly or formal. If the conversation takes a turn, the bot analyses user sentiment and adjusts its responses, offering a more personalised and empathetic experience. And, it understands context, misspellings, and synonyms, ensuring accurate and relevant responses in every conversation.
Automate to maximise team efficiency.
Let the Chat Agent handle routine tasks like password resets, data lookups and more, saving agents time for more value-added tasks. And when agent support is needed, the Chat Agent seamlessly transfers to human agents, including chat history and suggested solutions, making agents all the better equipped to offer meaningful responses.
Generative AI
Customer support with an AI-powered Chat Agent.
Provide instant, secure customer support 24/7 with a contextual Chat Agent.
- Use generative AI to generate answers, using only preapproved sources like your website or knowledge base.
- Summarise a chat conversation when handing it over to a human agent.
- Use generative AI to adjust the tone of answers and make them friendlier or more formal.
Safeguards
Stay in control with confidence.
Reduce risks and hallucinations and ensure reliable, secure interactions.
- Use confidence scores to minimise errors and hallucinations.
- Combine classification, search, and generative AI for even more accurate responses.
- Use our search engine and confidence scores to ensure responses align with your brand.
- Features like our deadlink checker ensure all links are active and relevant.
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AI compliance and GDPR
Your data, fully secure.
Stay in control of the AI and deliver reliable responses, all while staying GDPR compliant and keeping your and your customer's data safe.
- GDPR Compliance: Your data stays within the EU and is used solely for delivering our product.
- Utilises Azure’s GPT service with EU data centres, anonymises data before processing, and ensures no data is stored.
- Integrate your own LLM with Puzzel solutions for greater control over AI output and reduced likelihood of hallucinations.
- Our in-house GenAI model, GDPR and Schrems II compliant, uses only EU-owned suppliers, and ensures no data is stored.
Analytics
Get the data you can act on.
Understand how your Chat Agent performs and what is (and isn’t) working.
- View analytics on performance.
- Understand how you can improve your AI agent.
- See what your customers chat about.
- Learn how other areas of your business can be improved to create better service and support.
Multilingual support
Speak the language of every customer.
Hei! Hello! ¡Hola! Serve your global customer base with ease and accuracy.
- Enables effortless interaction in users’ and agents’ preferred languages.
- Supports a wide range of languages
- Capable of handling customer queries in multiple languages, making it ideal for global businesses.
Get more value with Puzzel’s complete Virtual Agent Suite.
Upgrade your CX offerings with a complete suite of virtual agents for chat, email and voice solutions. Reduce wait times, improve self-service, and provide contextual, secure answers—while empowering your agents with smooth transfers for effortless, efficient resolutions.
