Fast resolutions. Powered by AI.

Wow your customers with the Puzzel AI Chatbot and deliver better and faster customer service. Upgrade your customer experience by easily deploying a chatbot tailored to your brand, complete with robust safeguards that ensure you maintain full control over the AI, so you can deliver fast, secure customer support – every time.

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Get up and running in no time

Creating your own GPT chatbot has never been easier. With our intuitive chatbot builder and ready-to-use templates, you can effortlessly design a chatbot tailored to your brand—no IT skills or coding required.

Generative AI, fully secure

With Puzzel, you’re in control. Ensure your chatbot delivers reliable responses with built-in safety tools. Our advanced safeguards eliminate the risk of hallucinations, putting you in complete control over the AI.

Deliver accurate answers

The chatbot scans your database—whether it’s knowledge articles, PDFs, or websites—to provide precise, AI-generated answers, ensuring your customers get the most accurate information every time.

Instant customer support,
securely delivered

Deliver fast responses to your customers while keeping their data safe and secure. When using our Generative AI, you’re guaranteed GDPR compliance, ensuring that your data remains within the EU and is not shared with third parties. Robust safeguards give you full control over your AI-powered interactions, reducing hallucinations and ensuring that your chatbot delivers consistent, reliable responses. The result? Faster resolutions and full control at your fingertips.

Build your chatbot in minutes.

Creating your own GPT chatbot is super easy (we promise). From standard greetings to advanced support functions, our templates are fully customisable, allowing you to easily align every interaction with your brand’s tone and voice. And the best part? No IT skills are required.

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Robust safety for reliable conversations.

Rest easy knowing your AI chatbot is backed by advanced safeguards to minimise risks and hallucinations. You can filter out specific words or phrases and set confidence score thresholds, ensuring only reliable responses are delivered. When the confidence score is low, the conversation is easily transferred to a human agent. Plus, our chatbot is fully GDPR compliant, giving you peace of mind.

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Personalise every conversation.

Tailor your chatbot to reflect the tone of your customers - whether friendly or formal. If the conversation takes a turn, the bot analyses user sentiment and adjusts its responses, offering a more personalised and empathetic experience. And, it understands context, misspellings, and synonyms, ensuring accurate and relevant responses in every conversation.

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Automate to maximise team efficiency.

Let the chatbot handle routine tasks like password resets, data lookups and more, saving agents time for more value-added tasks. And when agent support is needed, the chatbot seamlessly transfers to human agents, including chat history and suggested solutions, making agents all the better equipped to offer meaningful responses.

Generative AI

Customer support with AI-powered chatbot.

Provide instant, secure customer support 24/7 with a contextual chatbot.

Use generative AI to generate answers, using only preapproved sources like your website or knowledge base.
Summarise a chat conversation when handing it over to a human agent.
Use generative AI to adjust the tone of answers and make them friendlier or more formal.

Safeguards

Stay in control with confidence.

Reduce risks and hallucinations and ensure reliable, secure interactions.

Use confidence scores to minimise errors and hallucinations.
Combine classification, search, and generative AI for even more accurate responses.
Use our search engine and confidence scores to ensure responses align with your brand.
Features like our deadlink checker ensure all links are active and relevant.

AI compliance and GDPR

Your data, fully secure.

Stay in control of the AI and deliver reliable responses, all while staying GDPR compliant and keeping your and your customer's data safe.

GDPR Compliance: Your data stays within the EU, is not shared with third parties, and is used solely for delivering our product.
Utilises Azure’s GPT service with EU data centres, anonymises data before processing, and ensures no data is stored.
Integrate your own LLM with Puzzel solutions for greater control over AI output and reduced likelihood of hallucinations.
Our in-house GenAI model, GDPR and Schrems II compliant, uses only EU-owned suppliers, and ensures no data is stored.

Chatbot analytics

Get the data you can act on.

Understand how your chatbot performs and what is (and isn’t) working.

View analytics on chatbot performance
Understand how you can improve your chatbot
See what your customers chat about
Learn how other areas of your business can be improved to create better service and support

Multilingual support

Speak the language of every customer.

Hei! Hello! ¡Hola! Serve your global customer base with ease and accuracy.

Enables effortless interaction in users’ and agents’ preferred languages.
Supports a wide range of languages
Capable of handling customer queries in multiple languages, making it ideal for global businesses.

Get more value with your favourite tools.

Elevate your AI chatbot by integrating it with your existing CRM, ticketing and support systems. Our chatbot integrates with a number of existing vendors for smooth facilitation and better agent handover.

What is the Puzzel AI chatbot?

The Puzzel AI chatbot is an advanced customer service tool powered by generative AI. It combines technologies like classification, search, and generative AI to provide quick, accurate, and personalised responses to customer queries, enhancing overall customer experience and operational efficiency.

Is the Puzzel AI chatbot secure?

Yes, the Puzzel AI chatbot is designed with robust security measures to protect your data. It includes features like confidence scoring and advanced safeguards to ensure that interactions are safe, secure, and free from errors or AI hallucinations. This allows you to maintain full control over the AI and its responses.

What is an AI chatbot?

An AI chatbot, like Puzzel’s, is an advanced software application powered by artificial intelligence that interacts with users through text. Leveraging machine learning and natural language processing, an AI chatbot can understand, interpret, and respond to customer queries in a human-like manner. It automates conversations, provides instant support, and enhances user experiences by offering accurate and contextually relevant answers around the clock.

How can chatbots improve customer service?

Chatbots significantly enhance customer service by providing instant, 24/7 support, reducing wait times, and handling routine queries efficiently. They offer contextual responses, handle multiple customer interactions simultaneously, and automate repetitive tasks, freeing up human agents for more complex issues. By integrating chatbots into your customer service strategy, you can achieve higher customer satisfaction, improved service speed, and a more streamlined support process.

How does Puzzel’s chatbot integrate with existing systems?

Our chatbot integrates smoothly with your existing CRM, ticketing, and support systems, ensuring a seamless workflow and data continuity. This integration enhances the efficiency of both automated and human-assisted support processes.

Fast resolutions. Powered by AI.