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Transform your emails with generative AI.
Puzzel AI Email Agent goes beyond basic responses. Using Generative AI, it crafts tailored replies based on preapproved content, like your website, ensuring responses align with your messaging. The AI can adjust the tone—making answers friendlier or more formal as needed. When human support is required, the Email Agent summarises conversations for smooth handovers. Plus, you stay in control, with features like confidence scores to eliminate errors and the ability to override AI when necessary, ensuring accuracy and consistency.
Automate to empower agents and customers alike.
No more messy inboxes and long waiting times. Puzzel Email Agent takes care of routine customer emails—like password resets and account status checks—without the need for human intervention. It automatically tags, categorises, and prioritises queries, keeping your inbox organised. And that’s a win-win, because your customers get quick solutions, and your agents can spend their time on more complex, high-value tasks.
An email channel that keeps getting better.
With advanced AI, Puzzel Email Agent learns from every interaction, constantly improving its responses to provide more accurate and relevant support. It also delivers valuable analytics, giving you a clear picture of how the bot is performing, what your customers are asking, and where improvements can be made. This means you’ll have access to reliable, in-depth insights that help you continuously enhance customer service quality.
Generative AI
Upgrade your emails with Generative AI.
Enhance your email support with Puzzel’s Generative AI, offering tailored, accurate responses.
- Generate answers using only preapproved content sources, like your website.
- Summarise email conversations for smooth handovers to human agents.
- Adjust the tone of responses, making them friendlier or more formal as needed.
- Maintain control with tools like confidence scores, eliminating inaccuracies and ensuring reliable AI decisions.
Analytics
Understand how your email channel is performing.
Get insights into how your Email Agent performs, which areas to improve, and what your customers are writing about.
- Understand Email Agent performance at a glance.
- Identify opportunities to enhance your bot’s responses.
- Analyse customer queries to uncover trends.
- Leverage insights to improve customer service and other areas of your business.
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Security and compliance
Secure, compliant, reliable.
Puzzel Email Agent ensures both your data and your customers' data are handled with top-tier security and compliance measures.
- Manage access with role-based permissions.
- Utilise built-in or custom data anonymisation.
- Full control over AI responses with the ability to adjust or override as needed.
- Eliminate errors using confidence scores, showing how certain the AI is about its decisions.
Language understanding
Multilanguage AI that learns from context.
Puzzel Email Agent is equipped with advanced AI that quickly grasps context, misspellings, and synonyms, learning from just a few examples. With powerful multilingual capabilities, it allows both users and agents to interact seamlessly in their preferred languages.
- Understands misspellings, synonyms, and context.
- Supports multiple languages, including English, Spanish, French, German, and Finnish.
- Delivers consistent and accurate support across various languages, ensuring smooth communication for all customers.
Get more value with your favourite tools.
Puzzel Email Agent integrates with your existing CX solutions and ITSM systems, including Zendesk, Freshdesk, TOPdesk, ServiceNow and Puzzel Case Management. Whether you’re handling hundreds or thousands of emails a day, the Email Agent scales with your business, ready to meet customer demand without the need for complicated IT involvement.
