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Personalise interactions with AI.
Puzzel’s AI-powered Voice Agent goes beyond simple responses. Using advanced AI, it understands the nuances of human speech and engages in real conversations. It doesn’t just recognise keywords — it tailors responses based on previous interactions, providing more relevant and personalised answers. Plus, with its advanced AI capabilities, it learns from every interaction, improving its responses over time to offer even more accurate, relevant support.
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Speak your brand's language.
Ensure your voice channels reflect your brand identity. With high customisation options, it understands organisation-specific terminology and nuances, ensuring relevant communication. You can tailor responses, adjust business terms, and fine-tune the Voice Agent's interactions to align perfectly with your brand’s voice and customer expectations. Whether it’s adapting to industry jargon or personalising replies based on your unique offerings, our Voice Agent enhances the customer experience while strengthening your brand identity.
Smooth call routing and handovers.
The Voice Agent doesn’t just respond to questions – it provides optimal follow-ups to enhance the customer journey. With features like ticket creation, SMS follow-ups, and agent transfers, the Voice Agent ensures accurate and tailored responses for every customer. When human support is needed, the Voice Agent seamlessly connects customers to the right agent or department, ensuring minimal friction and an elevated experience.
Flexible, scalable, and fully integrated.
Puzzel AI Voice Agent scales with your business. Whether you’re managing hundreds or thousands of calls daily, our AI agent ensures your contact centre is always prepared to meet customer demands efficiently and professionally. It integrates directly with the Puzzel CX ecosystem, ensuring you can get started quickly without the need for complex coding or IT involvement.
Security and compliance
Secure, compliant and reliable.
The Voice Agent ensures that your data — and your customers' data — are handled with the utmost care.
- Manage access and permissions with different user roles
- Use built-in or add custom anonymisation of data
- Override or adjust AI responses when needed, giving you full control over how your AI agent interacts with customers.
- The Voice Agent complies with GDPR and contains the features that enable you to comply with GDPR
Analytics
Understand why customers dial in.
Puzzel Voice Agent comes equipped with powerful analytics that provide deep insights into your customer interactions. By understanding why the Voice Agent responded the way it did, you can continuously improve its performance and understand exactly what your customers need.
- Track key metrics like automation rate, number of conversations, questions that most often lead to transfers, and more.
- Get suggestions for improving your AI agent.
- Understand what your users ask about.
- Uncover trends in topics and questions.
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Implementation
No coding required.
You don’t need to be a coding expert to launch your Voice Agent — we’ve designed the system to be quick and simple to implement.
- AI Training: We train the AI agent with your data for instant business understanding.
- Customisation: Easily tailor the Voice Agent to your specific needs with our intuitive tools.
- Performance: Enjoy high-performance capabilities from the start, ready to impress.
- Ongoing Support: We offer continuous support to optimise your AI agent's performance from day one.
Advanced AI
Transform your calls with AI-powered Voice Agents.
Elevate customer calls with advanced AI.
- Natural Language Understanding (NLU): The Voice Agent processes natural speech patterns, understanding the intent behind customer questions, not just keywords.
- AI-driven learning: It continually learns and adapts from customer interactions, ensuring accurate and helpful responses every time.
- Multilingual capabilities: The AI agent supports multiple languages, providing a seamless experience for customers, no matter where they are calling from.
Get more value with Puzzel’s complete Virtual Agent Suite
Upgrade your CX offerings with a complete suite of virtual agents for chat, email and voice solutions. Reduce wait times, improve self-service, and provide contextual, secure answers—while empowering your agents with smooth transfers for effortless, efficient resolutions.
