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Handle high demand with ease.
With bulk actions, managing large volumes of inbound requests becomes much easier. Automation ensures that you can improve service quality even during high-demand periods, allowing you to handle increased workloads without compromising on efficiency or customer satisfaction.
Automate to free up valuable agent time.
Automation makes life easier for your agents by freeing up their time and effort. By automating multiple repetitive processes, like informing customers that their ticket is in progress, agents get more time to focus on more meaningful tasks. And, in complex cases, targets can be adjusted automatically to accurately reflect agent efforts, making their experience even better.
Empower your contact centre with the Puzzel CX Platform.
Automated Workflows is part of Puzzel Case Management, which is an add-on to the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
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Explore how automated workflows in Puzzel Case Management can boost operational efficiency and reduce resolution times – ensuring empowered agents and delightful customer experiences
