Boost efficiency with smarter ticketing.

Never let a ticket go unresolved. Empower agents with a clear overview of inbound ticket queues and prioritisation, enabling them to resolve tickets faster.

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Resolve queries, faster.

Say goodbye to a messy inbox. Keep things efficient and consistent with ticket responses from email, SMS, and API integrations in one place. And, with skill-based routing, agents get cases that align with their expertise, enabling them to resolve tickets faster.

Boost the agent experience.

Make your agents’ lives easier with a clear ticket view tailored to their skills. Facilitate smooth internal collaboration with detailed ticket notes and attributes, which also saves time in searching for information. And by categorising, prioritising, and tagging inbound tickets, agents gain full visibility, making it easier to manage and resolve queries effectively.

Maintain service levels, at all times.

Keep your inbox organised and your contact centre efficient to deliver faster, better customer service. Even during unexpected surges, our platform helps you stay on track with bulk actions to maintain service levels.

Ticket prioritisation

Tag and prioritise tickets for better visibility.

Skill-based routing

Direct customer tickets to the right agent

Ticket attributes

Agents can populate or update ticket attributes such as team, user, priority, status, tags, categories, forms, and form fields.

Reply/forward messages

Easily manage responses and forwards.

Integrations

Set up integrations with systems like Salesforce, Jira and Customer Insight.

Empower your contact centre with the Puzzel CX Platform.

Ticketing is part of Puzzel Case Management, which is an add-on to the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel

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What channels does Puzzel's ticketing system support?

Puzzel's ticketing system supports multiple channels, including email, SMS, and API integrations. This ensures all support requests are efficiently categorised, prioritised, and directed to the appropriate agents based on their skills.

How does Puzzel's ticketing solution improve the agent experience?

Puzzel's ticketing solution improves the agent experience by providing a clear, organised ticket view tailored to their skills. It facilitates smooth collaboration with detailed ticket notes and attributes, making it easier for agents to manage and resolve queries effectively.

What is a ticketing solution?

A ticketing solution is a system used to manage and streamline customer support requests. It allows organisations to track, prioritise, and resolve tickets (customer inquiries or issues) efficiently. Ticketing solutions often integrate with various communication channels and tools to provide a unified platform for handling customer support.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how ticketing can work for Puzzel Case Management to enhance your organisation's outbound campaigns.

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Boost efficiency with smarter ticketing.