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Give your agents superpowers.
Your agents are more than problem solvers – they need to be experts in products, software, and communication. Take some load off their shoulders by giving them full query context and guidance from a single workspace. And with contextual reply suggestions and recommendations during conversations, they are all the better supported to thrive in their everyday tasks.
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Deliver empathy in every conversation.
Let your agents quickly know how customers feel and what they want. With full query context and a 360 view of customer details at hand, they can focus on providing personalised responses to every customer. Plus, everything’s in one place, so agents have all the details they need to give meaningful support every time.
Automate to solve queries faster.
Say goodbye to time-consuming manual searches. With AI-driven query summaries and automatic recommendations during conversations, agents are all the better equipped to provide responses more efficiently. The results? Shorter average handling time, empowered agents, and happier customers.
Customer information
Key information for tailored conversations.
Deliver excellent customer support with relevant information at hand.
- Import customer data from any system
- View and add agent notes for better context
- See interaction history for a 360 view of the customer
- Get conversation summaries generated by AI
Measure sentiment
Understand how your customers are doing.
Provide more tailored responses based on AI-driven customer sentiment.
- Get sentiment based on indicators like sentiment score and sentiment trend
- Green, amber and red colours for sentiment indication
- Get real-time and historical sentiment indication
Provide relevant information and assistance
Enhance every conversation with relevant information.
Support your agents with real-time knowledge automation.
- Get real-time information directly from the Knowledge Hub
- Access data from multiple sources through seamless integrations.
- Get automatic suggestions during conversations and let agents use these as responses quickly and easily
Empower your contact centre with the Puzzel CX Platform.
Advanced Agent Assist is an add-on to the Puzzel Contact Centre, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel.
