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Managing every interaction, from one interface.
No more searching for information across multiple systems. The Agent Workspace gives agents the customer insights they need in a single interface. Let them enrich interactions with information from multiple sources like your CRM, ensuring they have the context, history and customer details they need to deliver personalised support.
Omnichannel superpowers.
Give your agents superpowers. The Agent Workspace lets your agents handle customer interactions across several channels, simultaneously. Enable them to resolve several customer cases - from voice, e-mail, text, and social media channels – all through a single workspace.
Deliver high-quality support, their way.
Your agents are unique in their own way. Let them be in charge of their own desktop and give them the opportunity to create the workspace that best fits their needs and preferences. And with a customisable widget concept, they can design a workspace that empowers them and boosts their efficiency, just how they want it – designed from the agent’s perspective.
Omnichannel support
Say goodbye to siloed conversations.
Deliver excellent customer support with omnichannel communication.
- Handle customer interactions via voice, e-mail, text-based channels, and social media.
- Easily toggle between multiple, simultaneous interactions.
- Co-browsing capabilities for improved customer assistance.
- Screen sharing for more complex interactions.
Widget support
Unique workspace for every agent.
- Customisable agent interface
- Choose relevant tools and information to suit an individual's working style
- Get relevant information and tools from several sources and third-party applications
Basics
Additional features.
- Covers WCAG 2.1 support
- Easy escalation and transfer to a colleague
- Handy keyboard shortcuts to save time
- Customisable ‘Favourites’ for quick access
- Workspace automations are configurable to the agent’s preferences
Empower your contact centre with the Puzzel CX Platform.
Agent Workspace is part of Puzzel Contact Centre, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how Agent Workspace can work for Puzzel Contact Centre to enhance your organisation's operations.
