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Boost your agents' performance.
Keep your agents motivated and on track by viewing their performance in a visualised dashboard. Spot trends and test new ideas by comparing different periods. When needed, offer training and support to keep your team empowered in their everyday tasks.
Intelligent insights at your fingertips.
Save time on complex reports and give managers an easy way to set up, view, and track team performance against KPIs. Create time-bound goals at the agent, user group, queue, and channel levels. Easily understand how agents are performing and make informed decisions to drive success, keeping you on top of your contact centre efforts.
Simplify the complex.
Keep track of your team’s performance in a simple, user-friendly dashboard, reducing the complexities of switching between systems and searching through complex reports.
Empower your contact centre with the Puzzel CX Platform.
Performance Management is an add-on to the Puzzel Contact Centre, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how Performance Management can work for Puzzel Contact Centre to enhance your organisation's operations.
