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Turn data into actionable strategies.
Give your managers the tools they need to conduct in-depth analysis to drive informed decisions and optimise customer experiences effectively. Our advanced reporting capabilities cater to complex contact centre reporting needs, facilitating data-driven decision-making across all organisational levels. Use the SQL database to create custom reports or connect your data with other Business Intelligence (BI) systems, gaining deeper insights into your contact centre's performance.
SQL database
Get the full picture of your operations.
- Gain direct access to our SQL database for retrieving call/request records.
- Call/request records are accessible shortly after each session ends, typically within 5-10 minutes of completion.
- Retrieve data promptly post-session, ensuring you have timely access to critical information.
Empower your contact centre with the Puzzel CX Platform.
Raw Data is an add-on to the Puzzel Contact Centre, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how Raw Data can work for Puzzel Contact Centre to enhance your organisation's operations.
