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Everything you need in one place.
No more complex spreadsheets. Make it easy for managers to understand contact centre performance with intuitive dashboards that are simple to use. From real-time performance indicators to comprehensive reports, you have everything you need to make informed decisions and drive success, all at your fingertips.
Simplify the complex.
Reporting doesn’t have to be complicated. With intuitive visualisations, you’ll get a clear and simple view of key metrics that matter to your contact centre. Whether you need to review KPIs or track data, our reporting tool makes it easy to stay on top of your most important metrics.
Elevate CX with data-driven insights.
Know what’s needed to optimise your CX. Use data and key metrics to understand where improvements are needed to optimise customer experiences effectively. Real-time data and KPI indicators allow you to quickly identify areas for improvement and implement effective strategies, ensuring you always deliver the experiences your customers deserve.
Reporting
Reporting that fits your needs.
Review and customise the reports that matter to you
- View standard reports
- Create customised reports at company level
- Create customised reports at individual level
- Add reports to dashboard
- Setup subscriptions and send reports automatically to email recipients at fixed intervals
- Collect data from other integrations using our API access
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Dashboard
A dashboard that's easy to use.
Make data-driven decisions with an easy-to-use, customisable dashboard
- View real-time data at queue and agent level
- Access historical statistics reports (e.g. for last week, yesterday and so far today)
- Create dashboards unique to the administrator/user
- Configure dashboards at company level
Real-time
Make data-driven decisions in real-time.
- Monitor both agents and queues in your contact centre
- Get KPI alarm warnings
Empower your contact centre with the Puzzel CX Platform.
Reporting is part of Puzzel Contact Centre, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel.
Unlock the full potential of your reporting with Raw Data.
Maximise your contact centre's reporting with detailed raw data insights. Available as an add-on for Puzzel Contact Centre, Raw Data provides access to a dedicated data repository designed for easy reporting and visualisation, so you can make informed decisions to enhance your contact centre's effectiveness.
Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how Reporting can work for Puzzel Contact Centre to enhance your organisation's operations.
