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The Contact Centre solution for delighting your customers.

Meet your customers where they are and resolve queries, faster. Our Contact Centre solution empowers your agents to deliver first-class customer support in the right channel, elevating every conversation.

Contact Centre Software

Trusted by Europe's Customer Experience leaders.

channel optimisation

Channel Optimisation

Meet your customers where they are.

Customer expectations are higher than ever. Our mission is to ensure you have the right tools to exceed them. The Puzzel Contact Centre solution lets you create consistent customer journeys and meet your customers in the best channel for their query – whether it’s email, web, SMS, voice or social media. Plus, with a single interface and AI-enhanced tools, your agents have all they need to deliver quick, personalised responses. 

Key features.

Control Centre
Empower your managers with a centralised solution that allows them to configure and manage all contact centre operations. From a single dashboard, they'll have access to the information and insights needed to optimise the contact centre’s performance, in real-time.
CCaaS
Omni-Channel Routing
Create a consistent user experience across all channels for your agents and customers alike. Let your customers connect with you on their favourite channels, ensuring they’re always connected with an agent who has the right skills and knowledge to solve their queries.
Omnichannel customer service
Agent Workspace
Boost your agents’ productivity with a single dashboard that centralises all customer interactions and tools needed to resolve their queries more efficiently. The Agent Workspace gathers information from several sources, including integrations, enabling them to provide personalised support, faster. Plus, the dashboard is customisable, letting them use a setup of their choice, easily and simply.
contact centre agent
Agent Assist
Transform your customer support by equipping your agents with AI-powered insights, in real-time. Agent Assist provides automated customer sentiment and response recommendations, empowering your agents to deliver empathic and personalised support, faster. The result? Reduced resolution times and improved customer satisfaction.
agent assist AI assistant
Reporting
Get actionable insights with our combined dashboard and customisable reporting tools, designed to inform decision-making and strategy refinement.
partnership
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Unlock your team's potential with the Puzzel CX ecosystem.

Puzzel Contact Centre is part of the Puzzel CX Ecosystem which combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel. 

Fully integrated in your workflow
A platform that scales with you.
Your customers are always changing. We continuously develop our CX platform drawing from the experience of hundreds of businesses like yours, making sure you’re always a step ahead. Our Contact Centre platform lets you add new features or expand your operations as you grow, easily and simply.

Frequently asked questions.

Yes, I want my customer care Norwegian style.

Puzzel Contact Centre is part of the Puzzel CX platform which combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel