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Empower your team for successful outreach campaigns.
Enhance the user experience for your agents and administrators alike. Administrators benefit from easy-to-understand KPIs and customisable dashboards, reducing time spent on analysis and empowering quick, informed decisions to optimise campaigns. Agents can monitor their own and team metrics in real-time, keeping them focused on achieving targets. And with automation, agents spend less time on handling booking confirmations, follow-up messages, and call outcomes, freeing them to focus on delivering quality conversations.
Boost your sales potential.
Run outbound campaigns more efficiently and boost your changes of closing more deals. Setup tailored campaigns that increase the chances of customers picking up the phone. Make real-time adjustments based on insightful, accurate data to ensure maximum efficiency, leading to more effective campaigns and higher conversion rates.
Real-time reporting
Easy reporting at your fingertips.
Stay on top of your operations and make data-driven decisions with ease.
- Setup custom dashboards to monitor performance
- Create tailored reports to meet your needs
- Access and configure over 80 KPIs at both individual and team levels
- Give agents a clear view of team/individual statistics
Configuration
Create outbound campaigns more efficiently.
Easily configure custom campaigns to suit your goals.
- Setup custom campaigns
- Prioritise dialling across customer segments, even individual customers
- Integrate external calendars
- Setup product catalogues
- Configure forms for order details
- Automate template responses via email or SMS for orders, offers, or bookings
Agent Performance
Empower your agents.
Enhance your agents’ performance with intuitive functionalities.
- Real-time agent monitoring and listening capabilities
- Whisper functionality for discreet coaching
- Call recording management for quality assurance and training
- Commission management tools for agent incentives
Empower your contact centre with the Puzzel CX Platform.
Control Centre is part of Puzzel Sales Intelligence, which is an add-on to the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
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Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how control centre can work for Puzzel Sales Intelligence to enhance your organisations outbound campaigns.
