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Boosting agent performance with automation.
Make your agents' jobs easier with smart dialler automation tailored for specific campaigns. Reduce the time agents spend manually dialling and finding numbers, ensuring more time for agents to focus on the actual conversations. Plus, with call blending, agents can handle incoming calls efficiently without disrupting their outbound flows.
Close more deals, faster.
Boost your answer rates and increase the chances of customers picking up. With local ID number display, regardless of outbound call location, your calls look familiar, increasing chances of connecting with customers. Plus, through automation, you can reach more customers in less time and let agents fully focus on the conversation with the customer.
Deliver high-quality conversations every time.
Equip your agents with the tools they need for impactful conversations. With skill-based routing for outbound calls, agents are matched to the right customers based on their expertise. Agents can preview customer details and history, allowing them to understand the context and deliver personalised, meaningful interactions. This ensures every conversation is handled by the most suitable agent, enhancing the overall quality of your customer engagement.
Preview Dialling option
Navigate customer cards with ease.
Automate the flow of customer cards for efficient and effective outreach.
- Guide agents to the right customer card
- Automate the flow of customer cards
- Blend callbacks seamlessly
Power Dialler
Reach more customers in less time.
Handle a big customer outreach more effectively.
- Automatically dial another phone number once a call is completed
- Ideal for small sales teams with a large customer base to contact
Forced Preview Dialler
Deliver personalised conversations.
Ensure agents have the context they need with customer details and history available at a glance.
- Similar to Power Dialler but with added functionality for reviewing customer details and history at any time
- Admins can set up a delay in the automation
- Ideal for scenarios where customer context (e.g., interaction history) is crucial for exceptional support or sales
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Predictive Dialler
Connect with customers, easily and efficiently.
Enhance productivity with automated call scheduling and seamless call management.
- Auto-dials the next call based on predicted agent availability
- Skill-based routing for outbound calls
- Call back if unanswered or picked up by answering machine
- Local ID number display regardless of outbound location
- Call blending: inbound calls are routed to agents in outbound flows if needed
- Set a target abandon rate/silent call rate
Empower your contact centre with the Puzzel CX Platform.
The different diallers are available in Puzzel Sales Intelligence, which is an add-on to Puzzel's CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel.
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Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how diallers can work for Puzzel Sales Intelligence to enhance your organisations outbound campaigns.
