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Easily configure and train your bots.
Harness the full potential of your bots. Set up and train chatbots and voicebots easily from a user-friendly interface. Create self-service options and seamlessly blend bot-human workflows. Monitor performance, optimise workflows for efficiency, and generate detailed reports to track bot effectiveness.
Monitor and improve sales and services processes.
Keep a close eye on your sales and service processes, and view how different channels are performing to understand which queries are suited for self-service and where customers prefer human support. Track the effectiveness of different interactions and leverage this data to enhance both customer satisfaction and operational efficiency.
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BOT trainer interface
Train your bots with AI-driven tools.
Ensure your bot applications can offer the best self-service for your customers.
- Utilises generative AI to assist in setting up, training, maintaining and improving chatbot solutions
- Supports chatbots, voicebots, and mixed bot-human workflows
- Enhances bot trainers’ capabilities through AI-driven tools for comprehensive bot management
Intent Engine interface
Master your digital journeys.
Track and analyse customer behaviour, clicks, and website navigation, and set up tailored engagement rules and triggers to enhance their journeys.
- Customise interaction options based on click behaviour and personal profiles, using automated or agent support.
- Set engagement rules based on click behaviour, either independently or in conjunction with the BOT Trainer interface.
- Seamlessly allocate and transfer interactions to alternative channels or agent-assisted support.
Empower your contact centre with the Puzzel CX Platform.
Control Centre is part of Puzzel Self-Service Automation, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel.
