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Turn clicks into conversions.
Create tailored engagement rules and triggers to help your visitors complete transactions smoothly. By analysing your visitors’ behaviour in real-time, you can interact with them at the right moment and offer proactive and contextual support such as linksintent and increase the chances of conversions.
Tailored support for smooth website navigation.
Upgrade your visitors’ browsing experience. Anticipate and predict customer needs based on click behaviour and provide tailored and proactive support to enhance every website journey. Easily connect visitors with agents equipped with insights on customer sessions and intent, ensuring every interaction is tailored, ultimately enhancing the overall customer experience
Boost agent productivity with seamless operations.
Empower your agents by allowing routine queries to be resolved automatically. By reducing the load on agents, they can focus more on tasks requiring human support, boosting overall productivity. Contextual transfers from self-service sessions ensure that agents have access to relevant information, enabling them to deliver personalised support seamlessly and efficiently.
Tracking
Unlock real-time insights.
Understand your website visitors with real-time tracking.
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Follows visitor click behaviour in real time
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Captures browsing information such as navigation, time spent and cart information
Aggregated tracking
Drive decisions with actionable data.
Gain insights into digital customer journeys and performance.
- Provides insight into digital customer journeys
- Monitors performance for service processes
- Tracks performance for sales processes
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Rule-based engagement
Maximise website impact.
Tailor engagement rules to suit visitor sessions, ensuring smooth transitions between automated and human-assisted channels.
- Configures engagement rules based on visitor sessions
- Enables contextual transfers to automated channels
- Seamless transition to human-assisted channels
Banner suggestions
Guided navigation for enhanced website journeys.
Engage website visitors with banners tailored to their interests and behaviour.
- Provide additional information to website visitors
- Guide visitors with informative banners and pop-ups
- Offer relevant links to visitors
Integrations and use cases
Explore how Intent Engine can boost your CX.
- Transfer website visitors effortlessly with BOT, web chat, and voice services including click-to-call and callback functionality.
- Integrate with Case Management for simple ticket creation and updates.
Empower your contact centre with the Puzzel CX Platform.
Intent Engine is part of Puzzel Self-Service Automation, which is integrated in the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel.
