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Robust safety for reliable conversations.
With Puzzel, you’re always in control. Our AI solutions ensure GDPR compliance, keeping your data securely within the EU. Built-in safeguards allow you to filter out specific words or phrases and set confidence thresholds to guarantee only accurate, reliable responses. To further minimise the risk of AI hallucinations, if confidence scores are low, transferring the conversation to a human agent is quick and seamless.
Instant customer support, anytime, in any language.
Give your customers quick and efficient support, at all times. With AI-powered agents that understand and respond in multiple languages, you can offer human-like conversations and resolve common queries faster. Guide customers through routine processes such as creating bookings, opening accounts, and checking order status. The result? Improved customer satisfaction and higher self-service resolution rates.
Personalise interactions with Generative AI.
Puzzel’s AI agents go beyond simple responses. Using advanced AI, they understand the nuances of human speech and engage in real conversations. They also perform actions and lookups to provide truly personalised interactions-whether it’s resetting passwords, checking account balances, or booking meetings. Plus, our solutions continuously improve by refining their ability to identify relevant knowledge and generate accurate responses.
Empower agents with smart automation.
Let the chat agent, email agent and voice agent take care of routine queries and boost operational efficiency, so that agents can focus on tasks that require human expertise, increasing productivity and job satisfaction. When self-service falls short, simply guide the customer to a live agent give them the information they need to provide immediate, personalised support.
Simplified setup, instant impact.
Setting up Chat Agent, Voice Agent and Email Agent is simple and intuitive, allowing you to get started quickly without extensive IT resources. Our solutions integrate with a number of existing vendors for smooth facilitation and better agent handover. And because our AI agents integrate directly with your existing contact centre and CRM systems, you can get started quickly without the need for complex coding or IT involvement.
Virtual Agents in the Modern Contact Centre
Virtual agents have emerged as powerful solutions to help CX teams meet these demands, using AI to automate tasks, boost
customer satisfaction, and support human agents.
This whitepaper explores the role of virtual agents in the modern contact centre, highlighting the power and benefits of the Puzzel Virtual Agent Suite and how it can help businesses take their CX to the next level.
