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Smart forecasting with less complexity.
Draw from your contact centre's previous staffing and inbound information to enable accurate demand forecasting and fine-tune these forecasts using manual smoothing, resulting in more effective staffing. And with highly visual forecast presentations, it’s all that much easier.
Accurate workforce schedules made in minutes.
Cut down on the time spent on manual scheduling. Easily consolidate information from different systems and use forecasting to automate the otherwise complex and time-consuming task of predicting contact centre demand. Create quick forecasts by leveraging your contact centre's historical data, allowing you to create multi-skill forecasts in just minutes.
Empower your contact centre with the Puzzel CX Platform.
Forecasting is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how Forecasting in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences
