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Simplified forecasting for accurate schedules.

Use historical data to automatically generate easy-to-use forecasts. Simply create, edit, and finalise workforce schedules in minutes, ensuring you always have a well-staffed contact centre to meet every demand.

Workforce Management

Trusted by Europe's customer experience leaders.

Precision forecasting made easy.

Take the guesswork out of forecasting. Use historical data and automation to create more accurate and highly visual forecasts for flexible, multi-skill, and multichannel operations. Easily create effective workforce schedules, quickly and easily, to consistently meet customer demand.

forecasting WFM

Smart forecasting with less complexity.

Draw from your contact centre's previous staffing and inbound information to enable accurate demand forecasting and fine-tune these forecasts using manual smoothing, resulting in more effective staffing. And with highly visual forecast presentations, it’s all that much easier.

workforce scheduling

Accurate workforce schedules made in minutes.

Cut down on the time spent on manual scheduling. Easily consolidate information from different systems and use forecasting to automate the otherwise complex and time-consuming task of predicting contact centre demand. Create quick forecasts by leveraging your contact centre's historical data, allowing you to create multi-skill forecasts in just minutes. 

Features of Forecasting.

Historical data
Leverage data from the contact centre.
workforce management data
Manual smoothing
Ensure optimal scheduling.
workforce management scheduling
Multi-skill and omnichannel fit
Suitable for multi-skill and omnichannel contact centre operations.
workforce management omnichannel
Highly visual output
Easy-to-understand visuals.
workforce management easy
User-friendly system
Intuitive and simple to use.
best wfm for contact centres
hero-optimisation
Empower your contact centre with the Puzzel CX Platform.

Forecasting is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Forecasting in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences