To all products

Stay on schedule with real-time insights.

Easily spot and address any deviations in real-time with full visibility into what your team are doing versus their scheduled tasks, ensuring smooth operations and better future schedule accuracy.

Workforce Management

Trusted by Europe's customer experience leaders.

Keep your contact centre
team on track
.

Contact centres are dynamic. Make sure your team stays on track with real-time insights into workforce schedules and get a clear view of current activities. Quickly spot and correct deviations, keeping your operations optimised and making future schedules even more accurate. 

real-time adjustments wfm

Stay agile with real-time adjustments.

Quickly identify when changes are needed. Use real-time adherence to understand what your team is doing on an agent level versus their schedules, and take actions on the spot to keep your operations running smoothly.  

Features of Real-Time Adherence.

Agent insights
Graphic display of each agent’s current status.
agent shifts wfm
Adherence
Graphic display of disparities between scheduling and current status.
real-time changes workforce management
hero-optimisation
Empower your contact centre with the Puzzel CX Platform.

Real-Time Adherence is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Real-Time Adherence in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences