Platform
The Puzzel CX ecosystem.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
AI Chatbot
Upgrade your customer experience by easily deploying a chatbot tailored to your brand
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries
Public Sector.
Citizen Services
Transform the citizen experience
Local Government
Modernising citizen services for Local Governments
Public Housing
Delivering elevated tenant experiences
Financial Services.
Banking
Deliver powerful banking experiences for every consumer
Insurance
Build lasting policyholder relationships
Other verticals we support.
Retail
Elevate the shopping experience
Travel & Hospitality
Elevate every journey
Energy & Utilities
Empower your customers
Deliver elevated customer experiences
For your vertical.
Resources:
Ultimate guide to CCaaS Trust Centre
Customers
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
A selection of resources to help CX leaders elevate the customer experience within their organisation.
Checklists & glossaries
Get the blueprint to enhance your CX strategy
Events and webinars.
Webinars
Expert insights for customer experience leaders
About
About us
Partners
Contact us
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Request quote
Book a demo
Platform.
All items
Platform.
The Puzzel CX ecosystem.
Packages
Our CX ecosystem
Individual products.
Contact Centre
Self-Service Automation
AI Chatbot
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation Sales Intelligence
Industries.
All items
Industries.
Public Sector.
Citizen Services
Local Government
Public Housing
Financial Services.
Banking
Insurance
Other verticals we support.
Retail
Travel & Hospitality
Energy & Utilities
Resources:
Ultimate guide to CCaaS Trust Centre
Customers.
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
Checklists & glossaries
Events and webinars.
Webinars
About.
All items
About.
About us Partners Contact us Help Center
richard holland 1555147698396-modified
Join the 10.00 active users
and start improving your customer service now.
Start now
To all products

Stay on schedule with real-time insights.

Easily spot and address any deviations in real-time with full visibility into what your team are doing versus their scheduled tasks, ensuring smooth operations and better future schedule accuracy.

Request a demo
Contact sales
Workforce Management

Trusted by Europe's customer experience leaders.

Keep your contact centre
team on track.

Contact centres are dynamic. Make sure your team stays on track with real-time insights into workforce schedules and get a clear view of current activities. Quickly spot and correct deviations, keeping your operations optimised and making future schedules even more accurate. 

real-time adjustments wfm

Stay agile with real-time adjustments.

Quickly identify when changes are needed. Use real-time adherence to understand what your team is doing on an agent level versus their schedules, and take actions on the spot to keep your operations running smoothly.  

Features of Real-Time Adherence.

Agent insights
Graphic display of each agent’s current status.
agent shifts wfm
Adherence
Graphic display of disparities between scheduling and current status.
real-time changes workforce management
hero-optimisation
Empower your contact centre with the Puzzel CX Platform.

Real-Time Adherence is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Explore the CX platform
Learn something new

Latest from our blog.

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Cloud transformation

The ROI of moving from on-premises to the cloud

Forrester TEI study 2024 Puzzel
CX strategy

Key findings from the Forrester TEI study of Puzzel

Capturi Puzzel
About Puzzel

Welcome Capturi to the Puzzel Ecosystem

Frequently asked questions.

How does Puzzel's real-time adherence feature in WFM work?
Puzzel’s real-time adherence feature in Workforce Management (WFM) provides a graphic display of each agent’s current status and highlights any disparities between the scheduled tasks and actual activities. This enables managers to spot deviations quickly and take immediate corrective actions to keep operations running smoothly.
How does real-time adherence help improve schedule accuracy?
Real-time adherence helps improve schedule accuracy by providing insights into actual agent activities versus scheduled tasks. By understanding these deviations, managers can make informed adjustments to future schedules, ensuring they are more aligned with real operational needs and patterns.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Real-Time Adherence in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences  

Case Management
Get a demo
Contact us