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Boost service levels with effortless scheduling.

Create optimised workforce schedules and adjust them in real-time to ensure your contact centre is always effectively staffed, empowering agents and delighting customers.

Workforce Management

Trusted by Europe's customer experience leaders.

Accurate workforce schedules in less time.

Reduce the time spent in day-to-day contact centre staffing with intuitive scheduling. Simply create workforce schedules based on historical data and adjust them in real-time as demands change, ensuring your contact centre is always well-staffed to meet customer needs.

WFM scheduling

Workforce scheduling made simple.

Spend less time creating workforce schedules with straightforward and quick scheduling features. Use our scheduling tool to enhance productivity by simplifying scheduling tasks, ensuring your contact centre operates smoothly and efficiently. This allows you to focus more on your most important work - delivering excellent service to your customers.

contact centre agent staffing

Flexible shift management for efficient scheduling.

Enable your agents to manage their shift preferences and holiday requests effortlessly, whether they're in the contact centre or on the go. This flexibility not only boosts agent satisfaction but also accommodates the complexities of shift scheduling, aligning with business hours and task cadences effectively. 

workforce management scheduling

Stay agile and make changes as you go.

Drawing from Forecasting, contact centres get accurate schedules in minutes. And, with our real-time feature, you can make manual adjustments to fully optimise to fit the dynamic needs of your contact centre operations. Simply use a drag-and-drop function to fine-tune schedules and maintain service levels. Whether you're responding to sudden spikes in customer demand or managing unexpected staff absences, our tools allow you to edit schedules on the fly

Features of Scheduling.

Swift scheduling
Quick and straightforward scheduling.
workforce management scheduling
Intraday Management
Real-time schedule editing.
real-time workforce scheduling
Multi-skill scheduling
Enhance capabilities with multi-skill support.
multi-skill scheduling WFM
Flexible shifts
Accommodate business hours and task cadences.
contact centre shift
Import data
Flexible data import for schedule integration.
data WFM
hero-optimisation
Empower your contact centre with the Puzzel CX Platform.

Scheduling is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel 

Frequently asked questions.

Yes, I'd like to supercharge my organisation's customer experience with Puzzel.

Explore how Scheduling in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences