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Workforce scheduling made simple.
Spend less time creating workforce schedules with straightforward and quick scheduling features. Use our scheduling tool to enhance productivity by simplifying scheduling tasks, ensuring your contact centre operates smoothly and efficiently. This allows you to focus more on your most important work - delivering excellent service to your customers.
Flexible shift management for efficient scheduling.
Enable your agents to manage their shift preferences and holiday requests effortlessly, whether they're in the contact centre or on the go. This flexibility not only boosts agent satisfaction but also accommodates the complexities of shift scheduling, aligning with business hours and task cadences effectively.
Stay agile and make changes as you go.
Drawing from Forecasting, contact centres get accurate schedules in minutes. And, with our real-time feature, you can make manual adjustments to fully optimise to fit the dynamic needs of your contact centre operations. Simply use a drag-and-drop function to fine-tune schedules and maintain service levels. Whether you're responding to sudden spikes in customer demand or managing unexpected staff absences, our tools allow you to edit schedules on the fly
Empower your contact centre with the Puzzel CX Platform.
Scheduling is part of Puzzel Workforce Management, which is integrated into the Puzzel CX Platform. The Puzzel CX Platform combines Contact Centre as a Service with Self-Service Automation capabilities. This helps you consolidate all your contact centre technologies in a single platform, so you can focus on what matters most – providing delightful customer experiences, regardless of channel
Yes, I'd like to supercharge my organisation's customer experience with Puzzel.
Explore how Scheduling in Puzzel Workforce Management can boost operational efficiency – ensuring empowered agents and delightful customer experiences
