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Use AI to understand what is (and isn't) working.
Use conversational AI to instantly analyse customer interactions and spot areas for improvement. Automatically identify patterns that explain long or repeat calls, knowledge gaps, and process inefficiencies – empowering your team to make quick adjustments and improve service right away.
Upskill your agents for even better conversations.
Equip your agents with personalised feedback and AI-driven suggestions to continuously improve their communication skills and service efficiency. By analysing customer interactions, the AI highlights key trends and areas for improvement, offering practical recommendations that are easy to act on. This helps optimise call handling, reduce average handling time, and fine-tune communication skills—empowering your agents to consistently deliver exceptional service and stronger customer relationships.
Save time with smart call automation.
Say goodbye to manual call transcription analysis. Puzzel Conversational Intelligence uses Generative AI to quickly turn customer conversations into concise summaries, cutting down on admin tasks. And with automated workflows, your agents can focus on what really matters—high-value, customer-facing interactions that build loyalty and boost satisfaction.
Insights that benefit your entire organisation.
Puzzel Conversational Intelligence doesn’t just benefit your customer service team—it’s a powerful tool for your entire organisation. From Product Managers and Process Owners to Marketing and CX teams, the insights captured from real customer conversations help drive improvements across departments. Whether it’s refining customer journeys, enhancing billing processes, or optimising product offerings, Puzzel puts valuable customer feedback at the heart of your business decisions.
Get more value with Puzzel’s complete Ecosystem.
Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.
Natural Language Processing (NLP)
Uncover insights effortlessly.
Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.
Automated Speech Recognition (ASR)
Turn speech into text.
Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.
Generative AI
AI-powered insights.
Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.
See Puzzel Conversational Intelligence in action.
Yes, I’d like to elevate my conversations with AI-powered insights.
