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Use AI to understand what is (and isn't) working.
Use conversational AI to analyse customer interactions and sentiment, and spot areas for improvement. Automatically identify patterns that explain long or repeat calls, knowledge gaps, and process inefficiencies – empowering your team to make quick adjustments and improve service.
Improve conversations through smarter coaching.
Conversational Intelligence removes the need to manually dig through data, giving managers easy access to the insights they need to support each agent’s development. By analysing real customer interactions, the AI highlights key trends and performance gaps, enabling more focused feedback and tailored coaching — helping agents consistently deliver better conversations and stronger customer relationships.
Save time with smart call automation.
Say goodbye to manual call transcription analysis. Puzzel Conversational Intelligence uses Generative AI to quickly turn customer conversations into a simplified overview, cutting down on admin tasks. And with automated workflows, your agents can focus on what really matters—high-value, customer-facing interactions that build loyalty and boost satisfaction.
Insights that benefit your entire organisation.
Puzzel Conversational Intelligence doesn’t just benefit your customer service team—it’s a powerful tool for your entire organisation. From Product Managers and Process Owners to Marketing and CX teams, the insights captured from real customer conversations help drive improvements across departments. Whether it’s refining customer journeys, enhancing billing processes, or optimising product offerings, Puzzel puts valuable customer feedback at the heart of your business decisions.
Get more value with Puzzel’s complete Ecosystem.
Puzzel Conversational Intelligence is part of the Puzzel CX ecosystem—an all-in-one solution designed to optimise every aspect of your contact centre. From AI-powered analytics to seamless omnichannel support, Puzzel empowers your team to elevate customer experiences and drive operational efficiency.
Natural Language Processing (NLP)
Uncover insights effortlessly.
Puzzel Conversational Analytics uses NLP to unlock the full value of every conversation. Through machine learning techniques like classification and sentiment analysis, NLP interprets data from the ASR engine, delivering actionable insights that enhance call handling and service quality.
Automated Speech Recognition (ASR)
Turn speech into text.
Puzzel’s proprietary ASR technology turns spoken language into accurate, readable text. This essential technology powers a suite of tools that extract insights from every conversation, driving smarter decision-making and more efficient call handling.
Generative AI
AI-powered insights.
Generative AI quickly summarises customer conversations, highlighting key trends, issues, and opportunities. By automatically identifying areas for improvement, it empowers agents to optimise interactions, boost performance, and drive both customer satisfaction and operational efficiency.
See Puzzel Conversational Intelligence in action.
Yes, I’d like to elevate my conversations with AI-powered insights.
