Insights from Forrester’s Total Economic Impact™ Study on Puzzel.

Contact centres are constantly juggling the need to deliver exceptional customer experiences while keeping costs down. Unfortunately, legacy contact centre platforms often stand in the way—bringing high maintenance costs, limited flexibility, and inefficient processes. . But what if you could achieve major operational improvements and boost agent productivity, all while demonstrating a significant ROI? Puzzel recently commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study to examine the potential return on investment (ROI) enterprises may realise by deploying our CX ecosystem. 

Join our upcoming webinar where we’ll share the latest findings from the study, including a three-year 278% ROI. We’ll reveal how a composite organisation representative of interviewed customers not only streamlined their operations but also empowered agents with tools that brings significant productivity gains.

You’ll learn about the key drivers behind this transformation and how cutting-edge technology balanced with the human touch helps agents deliver more personalised, empathetic service while enhancing overall efficiency.

You’ll walk away with practical strategies to elevate your customer experience and boost your bottom line. 

• An overview of the key findings from the Forrester Consulting Total Economic ImpactTM (TEI) study. 
• Real-world success stories from Puzzel customers who have boosted agent productivity, reduced costs, and increased customer retention. 
• Actionable strategies to improve customer experience and demonstrate a significant ROI.