Unified customer journeys and a 278% ROI?
It’s possible with Puzzel.
Learn the cost savings and business benefits of Puzzel, including:
- €2.4 million in cost savings by moving from on-premises to Puzzel’s cloud-based solution
- Significant agent productivity gains of €10.3 million
- Enhanced agent experience and increased retention
- Payback in ≤6 months
Discover how your organisation can benefit from our customer-centric CX ecosystem, enabling your team with a unified view of the customer, optimised team efficiency, reduced costs, and elevated customer experience.
Get access to all the key findings
For us, it was also very much about consolidation of platforms, three on-prem and this one…pulling those into one platform was a significant saving [...], it has been around five million euros per year.”
€2.4 million in cost savings from moving to a cloud-based contact centre
Legacy systems and on-premises solutions often result in siloed operations and reduced agility, hindering an organisation’s ability to keep up with changing customer expectations. Additionally, on-premises solutions can lead to significant hardware costs. After implementing Puzzel’s cloud-based solution, the composite organisation achieved cost savings of €2.4 million over three years by reducing technology expenses.
Significant agent productivity gains of €10.3 million
Interviewees in the TEI study reported that Puzzel led to a noticeable increase in productivity and a decrease in average handling time (AHT). After implementing Puzzel, the composite organisation expreienced 15% productivity gains for agents, driving increased business gains of €10.3 million over three years.
