Driving operational excellence with Fortum.

Did you miss Fortum's session on Elevate?

Navigating the bustling world of customer expectations is no small task. More channels, more demands, and more complexity present a challenge for organisations to keep up.  

During Elevate Virtual, Fortum's Service Manager, Markku Vihavainen, joined Puzzel's CMO Gabi Warren, sharing exclusive insights into how Fortum streamlined its contact centre and sales operations. Watch the recording to get insights and top tips on how to embark on an IT optimisation journey and explore its impact on the customer experience, with exclusive insights from Fortum.