Demystifying AI: From Aspirational to Practical With Puzzel.

During Elevate Virtual, Mashud Ahmed, Product Manager at Puzzel, presented a session titled "From Aspirational to Practical With Puzzel," focusing on demystifying AI in contact centre operations. With over 15 years of experience in technology and a keen understanding of customer needs, Mashud provided practical insights into integrating AI effectively. He showcased real-world examples of AI applications that enhance operational efficiency and customer satisfaction. Mashud emphasized the strategic importance of AI as a tool to complement human agents, rather than replace them, in delivering exceptional customer experiences.