Supercharge agent productivity. Calculate your gains with Puzzel.

It's been proven that enhancing agent productivity through automation and operational efficiency can significantly boost your bottom line. Use our calculator to see how much you can potentially save.

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Key benefits

Enhanced agent experience and increased retention

The latest Forrester Total Economic Impact study of Puzzel, revealed that some of the greatest savings came in the area of agent productivity. Through increased automation, a dynamic blending of customer service channels and operational efficiency, the composite organisation in the study was able to reduce agents’ time to value for delivering high-quality customer interactions.

10.3
€ million gained
enabled by 15% productivity gains for agents
163%
Decrease in attrition points
driven by a unified solution, with skill-based 
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Study

The Total Economic Impact™ of Puzzel

As customer expectations rise and cost-efficiency becomes critical, more organisations are adopting CX solutions like Puzzel. But do the benefits outweigh the investment? Puzzel sought answers through a Forrester Consulting study, which uncovered a 278% ROI and €9.55M in net value for a composite organisation leveraging its CX platform.

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Use case

Powerful tools for empowered agents

Customer queries can be complex, but your agents' experience shouldn’t be. Simplify their workday and reduce agent burnout by giving them the tools and support they need to excel – creating long-term brand ambassadors.

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ROI calculator

Move to the cloud. Maximise ROI.

Moving from on-prem to a cloud solution? Learn how much you could potentially save. The Puzzel ROI Calculator shows how moving from an on-prem to a cloud solution can boost your bottom line.

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