Move to the cloud. Maximise ROI.

Is your contact centre still relying on on-premise systems? It might be costing you more than you think. Switching to the cloud can unlock significant savings, boost efficiency, and improve customer experiences. But don’t take our word for it—see the numbers for yourself with Puzzel’s ROI Calculator.

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Calculate ROI
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Modern customer service needs modern technology. Make the move.

Money
Cut costs and maximise ROI
Eliminate the high costs of on-prem hardware, maintenance, and upgrades. With a cloud-based contact centre, you only pay for what you need—reducing IT expenses while improving efficiency.
Omnichannel
Reduce IT complexity
Managing on-prem systems takes time and resources. A cloud-based solution consolidates everything into one platform, freeing your IT team from maintenance tasks and allowing them to focus on more strategic initiatives.
Stronger Together
Future-proof your CX
Customer expectations are always changing, and on-prem systems can’t keep up. A cloud-native contact centre gives you the flexibility to scale, integrate AI-powered tools, and adapt to new trends—ensuring your business stays ahead in a fast-moving world.

Calculate your potential savings.

Discover how much you could save by moving to a cloud-based solution. Our ROI Calculator gives you a clear picture of the financial benefits, helping you make a confident, data-driven decision.

Calculate your potential savings.

Discover how much you could save by moving to a cloud-based solution. Our ROI Calculator gives you a clear picture of the financial benefits, helping you make a confident, data-driven decision. 

Move to the cloud for a smarter, more scalable contact centre.

No more worrying about fragmented hardware, patchy integrations or long lead times for changes. The cloud gives you flexibility, speed and resilience, so you can adapt quickly and stay ahead of customer expectations.

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Study

278% ROI with Puzzel: The value of cloud migration.

More organisations are adopting cloud solutions like Puzzel. But do the benefits outweigh the investment? A Forrester Consulting study commissioned by Puzzel found a 278% ROI and €9.55M in net value for a composite organisation using our CX platform.

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Blog

6 reasons to adopt a cloud contact centre.

Still on the fence about migrating your contact centre to the cloud? You’re not alone. Many organisations hesitate, worried about disruption, complexity, or cost. But in reality, staying on legacy systems could be holding you back far more than you realise. Here are six reasons to flip the switch to cloud-based tech.

Read the blog
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Guide

A step-by-step
migration plan.

Migrating to the cloud doesn’t have to be complex. We’ve created a comprehensive action plan to guide you through every step of the process—from strategy and planning to integration and training.

Get the guide
The ROI of cloud

Unlock valuable ROI with the cloud.

As customer expectations rise and cost-efficiency becomes critical, more organisations are adopting cloud solutions like Puzzel. But do the benefits outweigh the investment? See what the composite organisation achieved by moving to Puzzel's cloud solution.

9.5M
Net present value (NPV)
6mth
payback period
10.3M
Significant agent productivity gains
278%
Return on Investment (ROI)
“We chose to partner with Puzzel because they offered end-to-end solutions that combine all functions in one system. The price was also important to us, because there are many similar solutions on the market – but Puzzel was highly competitive."
Andel Energi
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Stay ahead with a trusted cloud provider.

Puzzel has been on the cloud since day one. With decades of experience supporting businesses across Europe, we know what it takes to deliver seamless, scalable, and secure CX solutions. Whether you’re currently using on-premise solutions or a different cloud vendor, we’re the European CX provider that grows with you – giving you the scalability and flexibility you need to stay ahead.

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