Introducing AI-Powered Virtual Agents: Voice, Email & Chat for Smarter Customer Support
Virtual Agent Launch.
High volumes, manual tasks, and stretched teams—contact centres face more pressure than ever. At the same time, customers expect more. For CX leaders, AI has become an essential tool to meet these demands, delivering smarter, faster, and more efficient support.
Join us as we introduce Puzzel’s Virtual Agent Suite–a next-generation suite of AI agents designed to elevate the customer experience. Discover how AI-powered virtual agents for chat, email, and voice channels can help you streamline workflows, reduce resolution times, and deliver the personalised, consistent support your customers expect.
Using the latest in advanced AI, these virtual agents understand the nuances of human speech and perform a wide range of tasks—from password resets to complex data lookups—while ensuring GDPR compliance, reducing hallucinations and keeping data secure.
Key takeaways
- Introduction to Puzzel’s Virtual Agent Suite and its core components: Chat Agent, Email Agent and Voice Agent
- Understand the AI technologies behind it, including generative AI and natural language processing.
- Learn how Puzzel’s AI solutions keep interactions safe with advanced safeguards to reduce hallucinations.
- Discover the flexibility of using standalone AI agents or combining them for a complete, omnichannel experience—all within the same easy-to-implement platform.
From Manual Work to Impactful CX: Empower Agents and Delight Customers
Manual, repetitive tasks are not only slowing down operations but also contributing to agent burnout. In this webinar, we'll discuss how automation can help eliminate time-consuming processes, improve operational efficiency, and reduce agent fatigue.
Maximise CX Efficiency: Boost FCR and AHT with Smarter Operations
In this webinar, we’ll uncover how AI and automation can help contact centres optimise workflows, and boost both FCR and AHT. With AI-driven solutions automating manual tasks, CX teams can improve response times, and enhance agent productivity.
