Future-Proof Your CX: Trends and Strategies for 2025.
What’s next for customer experience? In our exclusive webinar series, we’ll uncover the AI trends, tools, and strategies shaping 2025—and show you how to stay ahead by elevating your support, empowering your agents, and delivering exceptional service today.
Webinar #1: Introduction
Uncover the key AI trends shaping the future of CX
We'll dive into the trends and challenges in customer service—and how AI and automation can help you overcome them. Learn strategies to meet rising customer expectations and optimise operations with smarter, cost-effective technology.
Webinar #2: Boosting CX with AI efficiency
Smarter workflows and faster resolutions, securely powered by AI
High volumes, manual tasks, and stretched teams—contact centres face more pressure than ever. At the same time, customers expect more. For CX leaders, AI has become the essential tool to meet these demands, delivering smarter, faster, and more efficient support.
Join us as we introduce Puzzel’s Virtual Agent Suite–a next-generation suite of AI agents designed to elevate the customer experience.
Webinar #3: Empowering agents
Closing the Skill Gap: Retain and Empower Your Agents With AI
With skills shortages and high turnover, 65% of CX leaders see AI tools as essential for reducing agent burnout and boosting performance. In this webinar, we'll explore how effective onboarding, continuous training and the right tools-like AI assistance and conversation analytics-can improve agent retention and reduce burnout.
Webinar #4: Customer Happiness
Personalisation Powered by AI: How to Reduce Churn and Build Loyalty
In this webinar, we'll explore how integrating AI into your existing systems can give you access to valuable customer data, enabling tailored interactions that boost satisfaction. We'll also dive into the power of sentiment analysis, allowing you to better understand customer emotions and respond in ways that strengthen relationships. Learn how these strategies can work together to reduce churn and build lasting customer loyalty.
Webinar #5: Future-proofing
Preparing for the Future of CX: Strategies for Staying Ahead
In this final session of our series, we’ll show how to future-proof your customer service with cost-effective technology upgrades and data-driven insights. Discover how cloud-based solutions and advanced analytics can help streamline operations, enhance decision-making, and improve customer satisfaction—without breaking the bank. Learn how Puzzel's scalable, affordable tools can help you stay ahead of the competition and efficiently prepare for future demands.
The State of Contact Centres 2025
The trends shaping CX are here.
Backed by insights from over 1,500 CX leaders, our latest research dives into the challenges, trends, and opportunities shaping CX in 2025 and beyond. From the growing role of AI to strategies for agent empowerment, get the tips you need to prepare your contact centre for what’s next.
