Future-Proof Your CX: Strategies to Build a Market-Leading Contact Centre
Uncover the key AI trends shaping the future of CX.
Contact centres are facing a growing set of challenges in an increasingly complex industry. From rising customer expectations to skill shortages, CX leaders are under growing pressure.
In this first webinar of our series, we'll dive into the top trends and challenges identified in our State of Contact Centres 2025 report, based on insights from over 1,500 CX leaders.
We'll explore how AI and automation can help tackle these challenges head-on and show you how to leverage smarter technology to optimise operations and meet customer expectations. You’ll gain valuable insights, backed by data, and learn how cost-effective solutions can help you stay ahead of the curve.
Key takeaways:
- Understand the key AI and CX trends shaping 2025, as revealed by the State of Contact Centres 2025 report
- Learn about the major challenges identified by CX leaders
- Discover AI-driven strategies for tackling rising customer expectations and optimising operations
- Explore how AI and automation can drive change and improve service quality
From Manual Work to Impactful CX: Empower Agents and Delight Customers
Manual, repetitive tasks are not only slowing down operations but also contributing to agent burnout. In this webinar, we'll discuss how automation can help eliminate time-consuming processes, improve operational efficiency, and reduce agent fatigue.
Maximise CX Efficiency: Boost FCR and AHT with Smarter Operations
In this webinar, we’ll uncover how AI and automation can help contact centres optimise workflows, and boost both FCR and AHT. With AI-driven solutions automating manual tasks, CX teams can improve response times, and enhance agent productivity.
