Virtual Agents in the Modern Contact Centre.

The world of customer engagement is changing fast, with rising customer expectations and new technologies driving the shift.

Modern contact centres are tasked with delivering seamless, personalised, and efficient interactions across various channels while optimising operational efficiency. And leaders in the space all agree that AI is key to reaching these targets. In fact, Puzzel’s recent State of Contact Centres survey of over 1,500 European contact centre leaders found that 77% say AI is crucial for personalised interactions.

Virtual agents have emerged as powerful solutions to help CX teams meet these demands, using AI to automate tasks, boost
customer satisfaction, and support human agents.

This whitepaper explores the role of virtual agents in the modern contact centre, highlighting the power and benefits of the Puzzel Virtual Agent Suite and how it can help businesses take their CX to the next level.